Tayane Mello Email & Phone Number

State Of Santa Catarina, Brazil

After one year in operations, I participated in the RD Station Internal Selection Process for Coordination and took over the Adoption team for Mid Touch accounts.I led a team of 10 Customer Success analysts (Senior, Mid-Level, Junior) for Mid Touch accounts, driving customer value through recurring results (key renewal metric).Within a year, the team.

I worked as a Customer Success Manager directly with RD Station's Key Accounts partners.My responsibilities included:- Quarterly results meetings with partners;- Generating value for partners' clients;- Renewals and upsell/cross-sell.In one year, I won two CS Awards, which are awarded to the entire CS team (with over 500 employees):- The first award was.

I led a team of 11 Customer Success analysts focused on the success of Entry Level and Top Tier clients.My responsibilities included:Team management: Talent recruitment, development, feedback and retention.Customer service: Diagnosis and assistance to clients through the Mid Touch and High Touch models.Culture and performance: Creation of an environment.

Curitiba, Paraná

As a Customer Success Manager, I managed Top Key Accounts such as Me Poupe, Exame Academy, Playstation, Kantar Ibope Media, Meetime, Impacta and Azul Viagens.I contributed to up to 5x revenue growth in 2 years in one of the projects, through tailored success plans and strategies.Other achievements:- Created a process focused on the first customer.

I began my career in Customer Success at Edools (now Herospark) as a CSM, managing a pre-defined portfolio of clients.Main responsibilities:- Onboarding: Welcome meetings and onboarding of new clients.- Portfolio health: Weekly monitoring, action plan creation, and critical case resolution.- Parallel projects: Monitoring and supporting clients in their.

Niterói

Meta Consultoria is a junior engineering and business management company from Fluminense Federal University with 24 years of experience.Composed of students and supervising professors, it has already carried out more than 400 projects, putting into practice the knowledge acquired in college.My journey at Meta began in the People Management cell, where I.

Marketing

Técnico Em Química, Chemistry