Tayla Craig Email and Phone Number

Intevity is a digital consultancy specializing in Customer Experience, Modernization and Digital Product Development solutions for both commercial and public sector clients.We see technology’s impact on an organization to be ineffective without alignment, relevance, and velocity. We believe that technology should serve (not set) the vision and strategy of an organization.We use our Digital Triality model to drive organizational readiness and effective digital transformation within the enterprise, accelerating efficiency, growth and competitive advantage.The Intevity process includes deploying senior, cross-functional consulting teams and industry SME’s that work hip-to-hip in the trenches to enable client teams and support the journey of effective digital transformation through utilizing custom software development and proven platforms including Adobe, AWS, BigCommerce and Salesforce. Example clients include Under Armour, iRobot, LogMeIn, AWS, Sazerac, Drizly, NASA, Department of Defense and Department of Labor.

Develop comprehensive platform solutions for high-value clients responsibility for gathering requirements, identifying core business needs, and working with back-end developers to ensure viability of solutions in terms of need and budget (project budgets up to and exceeding $500,000)Chosen routinely to rehabilitate a struggling projects of several of Kineo’s largest, most profitable clients, meeting extensively with key decision makers to calm concerns, increase transparency, and taking the lead in task prioritization for assigned resources, resulting in a repaired relationship and retention of clientEstablished relationships and became one of the company’s most-requested resources for multiple high-value clients serving as a primary escalation point for projects experiencing major setbacksAssisted in the development of a new implementation process used in the U.S. and established and leveraged relationships with Kineo’s LATAM and APAC offices to drive the adoption of the process worldwide during a period of major global realignmentDeveloped asynchronous training that is used for all client implementation in the U.S., and currently serve as global team lead for the standardization and utilization of the process globally in EMEA, APAC, and LATAMLed four cross-functional teams of platforms and content resources in the delivery of end products to clients, including working with SME’s, Kineo Backend Developers and Kineo Frontend developers to create a comprehensive educational solution

Lead the design and delivery of client training for Totara, Moodle, and other learning platform solutions for corporate clients across the U.S., with responsibility for capturing requirements and designing, configuring, and implementing a range of custom solutions from kickoff through final releaseImplemented a Totara-based employee training system for ten divisions of one of the nation’s leading medical centers, with responsibility for working with the solution architect and the client to identify needs and develop customized training solutions to more than 96,000 medical and support staff on siteProvided on-site and remote training to the nation’s largest franchisee of a major fast-food chain on a custom training solution, enabling training of more than 15,000 employees nationwide on all work functions and providing the client with significantly improved training and reporting capabilitiesDeveloped and led training for major software company’s e-learning team on a customized employee solution providing easy access to job-specific continuing education to more than 13,000 employees globallyAnalyze support tickets to determine whether current product offerings adequately address client needs, and refer cases to account managers in situations requiring a custom-developed featureConducted sales demonstrations with potential clients, with responsibility for configuring system to meet requirements ahead of demonstrations and explaining strategies for the implementation of new features and solutions when necessary

Provided comprehensive on-site and web-based training for a full suite of standard and customized solutions, as well as ongoing administrative support and training on new releases and featuresBuilt and maintained strong relationships to effectively manage the platform post-implementation, holding weekly “office hours” sessions including video tutorials on a range of topics and in-depth Q&A sessions to address frequent questionsConduct customized training at the request of two of the company’s primary clients on core Totara functions, develop solutions on-site within core offerings, and facilitate further customization

Provided comprehensive on-site and web-based training for a full suite of standard and customized solutions, as well as ongoing administrative support and training on new releases and featuresBuilt and maintained strong relationships to effectively manage the platform post-implementation, holding weekly “office hours” sessions including video tutorials on a range of topics and in-depth Q&A sessions to address frequent questionsConduct customized training at the request of two of the company’s primary clients on core Totara functions, develop solutions on-site within core offerings, and facilitate further customizationHost regular webinars to cover new features from major Learning Platform releases/answer questionsProactively build relationships and work with clients to suggest ways to more effectively leverage the platform

Manage a small team with members located across the United States and United Kingdom-- Includes assigning new clients, jumping in to work as a team, communicating with Remote-Learner Leadership as neededWork with sales team to ensure SmartStarts are sold accurately and fit client needWork with marketing team and business office to make processes more efficient and automaticManage all and conduct most onsite trainings and custom consulting opportunities Designed and implemented a new client induction program for internal products as well as Remote-Learner Partner products (Essentials SmartStart, Essentials+ELIS SmartStart, Kaltura SmartStart, Mahara SmartStart, Course Merchant SmartStart)Successfully on boarded 113 new clients since February 2013Built strong inter-departmental relationships enabling team access to all departments at Remote-Learner to increase productivityWorked to improve the relationship between Remote-Learner and a Partner company to ensure the relationship remained cohesive and in the best interest of shared clientsPlayed an integral role in the new partnership between Remote-Learner and Course MerchantWork as part of a larger team (Professional Services) to design, develop and implement Remote-Learner’s new training series Learning Spaces

Managed all onsite training opportunities through client need, scheduling and trainer skillManaged multiple employees by assigning training based on trainer skill and client needLead the training initiative that trained the entire North Carolina Community College System through multiple onsite and online trainings state-wideTraveled onsite as a training consultant to multiple environments (ie. K-12, Higher Education, Corporate, Government and Non-Profit)Conducted multi-day, face-to-face trainings for up to 30 learners all across the United States and CanadaDeveloped and conducted customized virtual trainings via Adobe Connect Worked cohesively as a team to develop various training programs and documentationPerform work duties with exceptional yearly review consistently

Traveled onsite (20+ weeks of the year) to conduct multi-day, face-to-face trainings on Moodle for up to 30 learners providing a deeper understanding of MoodleDeveloped and conducted customized virtual trainings via Adobe ConnectWorked as a support technician to troubleshoot client support cases