-Manual washing and loading data for outbound telemarketing sales teams-Writing basic SQL for CMS telemarketing software-Reporting and analysis on Sales data and results-Increasing revenue through data driven analytics-Creating Dial Lists and Campaigns in Salesforce-Script writing for outbound telemarketing teams -Creating employee newsletters and communication documents

-Internal/External stakeholder management-Knowledgebase article and document creation for employees- Subject matter expert regarding campaign and marketing promotion processes-Troubleshooting for all escalated complaints related to any campaigns in market-Assisting with the end to end creation and campaign media process

- Solely responsible for the management of a 150+ agent Contact Centre over weekend, Public Holiday and After Hours operations- Real Time managed three separate departments whilst achieving all relevant KPIs- Payroll duties- Escalation point for technological impacts and external business impacts

-Answering customer queries about purchasing, and servicing, of subscription services-Proactive thinking, to resolve customer issues and enhance customer experience through customer service excellence.-Understanding customer needs, through effective questioning.-Providing the best solutions available for our customers.-Providing accurate information and quotations.-Work towards meeting all targeted KPIs and be goals focused, with a 1st call resolution attitude.