Taylan Tarhan Email and Phone Number

Providing instant tracking of vehicles by applying vehicle tracking systems to vehicle fleets, Providing instant transfer of all vehicle-related data to the company headquarters,Build fleet control service stations across Turkey for camera systems devices, Monitoring TSE approval process for imports, SKD imports and creation of processes of production, Such as creation of monitoring of production line by making operations and management processes.

I was working as deputy director of the department located within the B2B of LG Electronics Turkey.As a team in department;Sales and after-sales services of devices such as Hotel TV, Signage, Video Wall and Video Conference were under the responsibility of our department. Our department's customer base was corporate clients or large project firms.My job descriptions were as follows;• Organization, management, training of service teams serving large project-based companies,• Testing of interactive applications for signage, videowall, Hotel TVs, ensuring that problems are solved with R&D, informing services about TV updates.• Opening or closing SLA-compliant services at relevant points.• Our department followed the legal procedures regarding the products in the product range.• Calculating and paying the progress payments of the services against the services provided.• To keep high level of satisfaction after sales by visiting larger customers. •Creating new business opportunities in line with customer demands and sharing this information with sales staff.• Ensuring the complete completion of the project by providing coordination with 3rd party companies in the projects.• Meeting with the R&D center and ensuring that the problem is resolved whenever there were epidemic problems in the products we were responsible for,• Dubai Korea LG and LG, the LG NETHERLANDS service training by participating in training programs to prepare Turkey.• To convey the solutions from R&D to all services in the form of a service bulletin.• To provide new business opportunities or extra earnings to corporate customers who want extra guarantees by bidding.• To organize periodic training of services.

• To build the entire service network in Turkey and managing the enterprise product for Samsung Turkey,• Reporting for the solution of chronic problems with Samsung R&D, preparing a Service Bulletin and conveying the solutions to the entire service network.•To convey chronic or unsolvable problems to HP and Lenova R&D and announce the solutions to the entire service network by preparing a service bulletin.• to manage all of HP, Lenovo computers and their service network in Turkey, making the KPI s service, open service to places deemed necessary• Representing the company as the main contact point for the customer regarding the services carried out, Managing the relationship / communicationManaging the TÜBİTAK / RTÜK project•Kuveyt Turkish / Akbank / Garanti banks provide technical support for computers in all branches in Turkey• Supporting sales teams in the creation of service contracts, offers, and solution models,• Planning and managing the commissioning processes and transition periods of the services in accordance with the project methodology. Performing the analysis, modeling of the service, preparation of the necessary documentation (guides, instructions, procedures, report templates, etc.),• Managing, monitoring and auditing the services that are under its responsibility, especially service levels and customer satisfaction, within the targeted budget, in accordance with defined performance targets, guidelines, procedures and contract conditions.• To exchange information with third-party service providers working within the scope of the services provided, about the way our Company does business, communication methods and customer expectations• To monitor and control the suitability of third party services. As neededplanning and carrying out corrective / preventive / remedial actions,• To monitor service costs, to record / report them, to manage cost performance,• To request corrective-preventive action when necessary.

Making corporate customer visits with the sales team• Introducing the relevant product in line with the demands of the corporate customer, making a demo andpricing• Configuring and pricing BP power plant systems• Pricing Comsat FCT products• Pricing Dect Phones and IP phones.• Configuration and pricing of the Mini Link product

Responsible for technical support of Plasma, LCD, LED TVs of brands such as Pioneer, LG, Hitachi, Roadstar.• Responsible for technical support of home theater systems of brands such as Pioneer, LG, Hitachi, Roadstar.• All of the authorized services in Turkey periodically be responsible for the administration of education.• Discuss unsolvable problems with the R&D departments of the relevant manufacturers and send the solutions to the services as a bulletin.announce.• To ensure that the relevant TSE certificates are followed for authorized services.• Providing pre and post sales training to sales teams.• Organizing dealer and customer visits with sales teams to listen to after-sales problems and seek solutionsTo make the necessary information about the products.• To make necessary demos at sales meetings related to products