CTO with over fifteen years of experience overseeing end-to-end management of mid to large-scale AI, Speech, and IVR implementations. ** First speech recognition enabled self service application (flight information) in airline industry in 2008. Reduced cost of a call by 70%.** First voice biometrics project in Turkey implemented to Vodafone in 2009 and reduced average call durations up to 55 seconds.** Biggest voice biometric project in the world with over 15M voiceprints which is implemented to Turkcell in 2010. Reduced average call durations up to 45 seconds.** First natural language understanding application implemented to Turkcell in 2011 with more than 100 intents with a correct routing rate starting from 93%, automation rate increased by 4%. ** First natural language understanding application in banking industry in 2013 recognizing up to 120 intents by speaking freely. ** After USA, implemented world’s second and Europe’s first mobile interactive natural assistant application (also known as Nuance Nina) to iGaranti app in 2014.** First integration of Interactive Intelligence with Nuance Vocalpassword in the world in Türkiye Finans Katılım Bank in 2015.** Implemented several outbound agentless speech enabled dialer projects mostly for information update and password creation.** Implemented several speech recognition self-service applications (also known as ASR) supported with TTS to various different IVRs with different purposes like mobile top up, billing info, stock exchange inquiry, credit card payments etc. in order to create full speech IVR experience to the end-users.** First Free Speech (Text independent speaker verification) project in Turkey implemented to Garanti Bank in 2017.

CTO with over fifteen years of experience overseeing end-to-end management of mid to large-scale AI, Speech, and IVR implementations.** Management of a team of over 20 quality and training specialists since the beginning of 2024. Automation of manually performed quality assessments through in-house and GenAI solutions as part of digital transformation.** Leading R&D studies on LLM and GenAI technologies. Conducting R&D studies with real scenarios on use cases such as creating a knowledge base with unstructured data, agent assistant, automatic quality evaluation to increase in-house efficiency and develop solutions that can be sold externally.** Implementation of the speech analytics product branded as 'AnalytiX', developed in collaboration with a partner, for Gediz Enerji in the energy sector in 2023. ** Implementation of the speech recognition-enabled IVR application, offering flight arrival and departure details to customers for Lufthansa in 2020 and for Swiss Air in 2021, resulted in a one-third reduction in flight status information retrieval time compared to the touch-tone system, thereby enhancing user experience and satisfaction.** Implementation of the speech recognition-enabled IVR application, delivering flight information and cancellations in three languages - German, English, and Turkish - for Corendon Airlines in 2020.** Spearheaded team leadership and collaboration with partners in R&D efforts, driving the development of innovative speech analytics products. Conducted market research and competitor analysis to inform and execute strategic marketing plans. Successfully implemented a SaaS model for the speech analytics solution, serving over 500 users across diverse industries, including Telecom, Retail, Collection, Automotive, Health, Energy, and Finance, from 2019 to 2024

Genesys Pureconnect (aka Interactive Intelligence) - Inbound & Outbound IVR development (Handlers & Attendant)Genesys Pureconnect - Integration with Nuance products such as Microsoft/Nuance Recognizer, Vocalpassword, Freespeech, Vocalizer, RealSpeak and other TTS products.Interaction Analyzer, Verint, Acapela, Omilia,ASR, NLU, NLP, GenAI

Developing operational processes and bussiness development projects at Airties which is a leader modem and wireless solutions company in Turkey; • Managing operational projects• Making forecasting studies for call center and developing tools to improve call center service level and customer satisfaction• Developing work processes and making standardization• Increasing operational efficiency of Customer Services Department• Increasing technology efficiency of Customer Services Department and identifying future needs

I got lots of responsibilities in various depatments in our family company; Management of customer relationship Application and development of marketing plansMaking, applying and controlling production process plans