Tayler Williams Email & Phone Number

Washington, District Of Columbia, United States

Indianapolis, Indiana, United States

• Lead the resolution for 300 inquiries (internal/external) weekly exceeding performance KPIs across all metrics (customer satisfaction, timeliness and accuracy)• Ensured collaboration across City departments through leadership and cross-team collaboration to ensure productive outcomes and harmony of teams working together• Expertise in Salesforce Customer Service Management (CRM) system to maintain proper records and ensure correct routing of information to the appropriate departments.• Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations• Build strong policies and procedures throughout the Citizens Outreach process to ensure high fidelity in customer service and reaching internal goals

Raleigh, North Carolina

• Manage all aspects of state legislative office including scheduling, constituent communications and services, committee assistance• Draft and edit policy briefs, all correspondence, public remarks, and newsletters for State Representative• Serve as supervisor to multiple interns across different subject matters including social media, campaign implementation, and legal research• Coordinate, track, and notate bills for Representative on Finance, Transportation, Redistricting, Judiciary, Commerce, and Banking Committees• Assist more than 700 constituents with unemployment insurance due to COVID-19• Manage high-stress and publicly visible situations with ease for 91,000+ constituents in thedistrict:- Hurricane Florence, September 2018: closely collaborate under time-sensitive, highstress emergency situation with the North Carolina Department of Public Safety to assist local businesses and residents determine their eligibility for disaster relief in conjunction with Small Business Administration, Federal Emergency Management Administration, insurance companies, electric companies, AT&T, and other state agencies- “I Will Not Yield”, September 11, 2019: draft public remarks and organize interviews with CNN, MSNBC, Pod Save America, InStyle magazine, and other local/state publications following a veto override vote on the state budget

Raleigh, North Carolina

• Worked directly to coordinate and lead meetings with 200+ clients conducting Risk Assessments based on the NIST SP 800-30• Researched and analyzed the latest regulations, software, and applications for the health information security sector to create marketing content using softwares including MailChimp, Constant Contact, Google AdWords, etc.• Prepared compliance documents including: Security and Privacy Policies and Procedures, Notice of Privacy Practices, Business Associate Agreements, Non-Disclosure Agreements, Business Continuity Plans• Schedule social media posts via Hootsuite to streamline content and reach internal growth goals across LinkedIn, Facebook, Twitter, and Google+ company profiles• Constructed articles and email marketing campaigns to present industry expertise and boost traffic and cultivate client interaction on the company website