Jon Taylor Vcp , Pmp Email & Phone Number

Durham, Nc, Us

Rdp / Home Office

Senior System Administrator 2010 – 2012Server administrator for service delivery team on the Colgate, Ericsson, Kubota, and Reed Elsevier accounts. Defined and constructed comprehensive account specific initiatives and training documents for support team. Implemented customer defined OS security policies across multiple accounts.• Planned and facilitated the installation of VmWAre ESXi server. Implemented tools that built a Windows 2003 production and development Virtual Machines with an online and configuration date 2 weeks ahead of schedule.• Teamed with project executive and updated clients’ terminal server. Project was completed under initial budget estimates and exceeded Service Level Agreement.• Directed India Support team through tech training meetings, problem resolution shadowing sessions, and meetings with Service Delivery Manger and India Team. Increased productivity, customer relations and India IT employee retention.• Facilitated and led training sessions for account support transition. Completed transition 2 weeks ahead of schedule..

Rdp / Home Office

Global Services System Administrator 2007 – 2010Interfaced with US and India based support teams on a daily basis resolving outages, coordinating hardware activation, removal, and configuration for the Amtrak, Kubota, Minute Maid and Novartis accounts.• Led installation of Cisco router and Windows servers at Novartis Headquarters. Configured server and network infrastructure project completed with minimal service disruption and ahead of project plan deadline.• Selected by management as disaster recovery lead for a new account. Updated and redesigned DR processes and procedures. Completed project for the first time in the accounts history while increasing customer satisfaction which led to support contract re-negotiations and contract renewal.• Led server consolidation and floor reclamation efforts for server environment. Consolidated 30% of active servers and reclaimed 15% of the raised floor space.

Rdu / Home Office

IBM Remote System Administrator 2003 – 2007Administered and maintained 150 servers for Avaya, Lucent, and Chiron customers with sites in California, Colorado, and North Carolina. Performed day to day operations virtually and traveled to customer facilities for physical installations, account training and client meetings.• Installed Windows 2003 domain servers, Cisco router, and network printers at newly built administration and distribution facility. Completion of project enhanced US corporate operations footprint and supplied access to a new customer base.• Demonstrated server security and SOP accuracy during Internal account audit. Auditors located no major defects and results improved support team’s image within service delivery group

Ibm Customer Site / Rdu

Technical Support Team Lead 2000 – 2003Assembled hardware specifications, OS requirements, and submitted purchase request to project executive. Built and configured OS, installed Solectron customer specific apps, organized initial test and configuration of software at customer manufacturing site. Managed server, network and help desk support technicians. Delivered hardware and software to manufacturing employees and site management executives.• Administered Windows NT and Windows 2000 domains, including File servers, Application repository and Print servers ensured minimum downtime.• Unpacked, built and configured new servers at Durham, Charlotte and other NC manufacturing sites. Established a comprehensive hardware activation spreadsheet that improved server build lead times by 25%.

Durham, Nc

Desktop and Server Hardware Technical lead. Windows and Novell OS Administrator.