Taylon Terrell Email & Phone Number

Washington, Dc, Us

Arlington, Virginia, United States

Alexandria, Virginia, United States

I work at SHRM, a not-for-profit organization focused on creating a better world by creating better workplaces.One of the products I manage is the Employee Engagement Survey, a job satisfaction and employee engagement measurement tool for organizations. To ensure exemplary service for clients using this service, I perform the following duties:1. Schedule and conduct demos to client leads to provide in-depth information about our product and service capabilities2. Consult with c-level executives and senior-level HR professionals within a company to determine when and how they should administer the engagement survey.3. Set up their project based on requested preferences and needs.4. Manage their project from start to finish to monitor for errors and provide recommendations on how to increase participation.5. Create and deliver customized reports to clients using the Confirmit softwareHere's how I ensured that sales goals were met or exceeded:1. Generated client contracts and liaised between the legal team and clients2. Partnered with our marketing department to develop sales strategies and marketing collateral 3. Created the budget and forecasts for each quarter and ended the 2020 year exceeding our revised budget 4. Processed vendor and client payments5. Provided training and onboarding for new specialists within the department

Alexandria, Virginia

After showcasing my customer service skills and proving my ability to present to c-level executives, I was promoted to a sales specialist role working directly under the Education Products manager. In this role, I was able to learn additional skills through my involvement with the employee engagement survey service. I assisted the product manager by performing the following: 1. Scheduled and conducted demos to client leads to provide in-depth information about our product and service capabilities2. Consulted with c-level executives and senior-level HR professionals within a company to determine when and how they should administer the engagement survey.3. Set up their project based on requested preferences and needs.4. Provided technical assistance through the support inbox.

Alexandria, Virginia

After almost 8 years of learning and growing within the Customer Service department, I was promoted to a coordinator position within the Education Products department. This is where I honed my business development skills and learned to build relationships with c-level executives. To help support the business I performed the following duties:1. Managed and tracked the end-to-end logistical processes for corporate onsite clients, including contract creation and routing, ordering course materials, preparing and sending course evaluations and certificates2. Supported the employee engagement survey service by creating client status reports3. Coordinated with the instructional design team to customize course materials for seminars4. Tracked and processed vendor and client invoices5. Planned the logistics for internal/external meetings and conferences6. Collaborated with business unit managers to help develop ideas to drive interest in corporate training solutions

Alexandria, Virgina

I joined the customer service team here at SHRM as a Member Care Representative, my first role after graduating college. I was then promoted to the role of Email Support Specialist and was tasked with the following to ensure excellent customer service:1. Responded to general inquiries regarding SHRM membership, products, and services.2. Participated in upselling, cross-sales, and sale campaigns.3. Researched, resolved, and provided prompt follow-ups on member issues. 4. Provided technical support regarding login access, website, and webcast issues.5. Supported the registration process by serving as an onsite coordinator for SHRM sponsored seminars/conferences.