Taylor Edwards Email & Phone Number

Salt Lake City, Ut, Us

Salt Lake City, Ut, Us

• Licensed general contractor overseeing bidding, subcontractor management, and work execution for multiple verticals in the construction process. Background in the residential space fulfilling various strategies for clients and internally for property rehabs, flips, investment rentals, remodels, etc.• Strategic asset identification and acquisition coupled with execution of proven real estate strategies to maximize profits through a variety of investment channels.• Successful management of ongoing cashflows nearing with annualized ROI surpassing 24%.• Strong relationship building with subs, suppliers, investors, lessees to facilitate growth and networking.

Austin, Texas, Us

• Oversaw E2E servicing of Tesla’s automotive lease program (~$5BB book value) from origination to asset intake at maturity; including customer service, cash application, loss mitigation, in-life contract modification. • Implemented operational improvements to increase servicing capacity per advisor from 2,000 to > 4,500 active contracts over 18 months as business experienced 3x growth during same period.• Completed assignment at EMEA HQ in Amsterdam launching similar financial services products for UK and Germany markets, leveraging successes and best practices of North American program. • Rigorous vendor management from maintaining effective relationships to ensuring service levels are met and accurate completion of full scope of work assigned with focus on increasing efficiency and reducing costs.

Seattle, Wa, Us

• Led multiple cross-functional inbound operations teams including dock receiving, decant/product prep, and accurate storage into AMZN Robotics staging and warehousing.• Established network benchmark standard for site in daily shift planning to ensure effective associate fast starts, reduced indirect labor requirements, and organization of process planning across shifts resulting in an estimated $24MM annualized cost savings for the network.• Automated intra-day reporting tools to allow for increased effectiveness of front line managers to provide them additional time to coach their teams, drive results, and ensure safety within the fulfillment center.

Salt Lake City, Ut, Us

GM TaskEasy Colombia• Established offshore operations organization including identifying country/site location, hiring of leadership and WFM teams capable of supporting 150+ agents as partners with US site, and initial training of all employees.• 7 functional processes have successfully transitioned to Colombia office supporting back office, inside sales, accounting, and quality assurance activities.• Building strategic internal partnerships with all business units to identify additional opportunities to leverage expertise at Colombia office to achieve full potential of 150+ employees, saving estimated $4MM in annual operating expense.Director of Client Success• Leveraged industry expertise in establishing operations and business development strategies to ensure successful integration of client portfolios to the platform and attainment of optimum client satisfaction.• Established and maintain strong relationships with client liaisons, key partners, and internal business groups to maintain success, growth, and efficiency.• Streamlined operations to meet unique client needs by providing innovative solutions to processes and workflows, along with operations, finance, engineering, and business development organizations.

Salt Lake City, Ut, Us

• Administered exponential order growth across consumer and client portfolios through development and definition of processes and procedures, while guaranteeing attainment of customer satisfaction.• Drove efforts in expanding operations with unique functions, which included process improvement and successful growth adaptation with a directorate of 100+ employees across 5 distinct teams.• Worked in partnership with development group in transforming operational needs and gaps into development action, as well as improving user experience for customers, vendors, clients, and TaskEasy employees.

New York, Ny, Us

• Kept team motivated and focused on providing excellent customer service, while driving and sustaining performance metrics and adherence to regulatory compliance requirements.• Mitigated fraud losses through identification of fraud trends and gaps in existing processes which created business vulnerabilities. Recognized opportunities for improvement and collaborated with governance, compliance, and employees at all levels to ensure workflow improvement and process simplification.• Rendered exceptional leadership and mentoring to top performing team in production, customer, and quality metrics that aided in consistently improving YoY productivity metrics by 160 BPS and YoY customer OSAT metric by 200 BPS.

New York, Ny, Us

• Performed monitoring and analysis on real-time and historical call center metrics and trending; developed operative solutions for improvement and drove operational efficiency.• Implemented network segments analysis and reports to management, which encompassed the creation of new tools for Leadership Team to simply visualize production impacts as a result of employee adherence and absenteeism.