• Answers and screens telephone calls in a professional and timely manner; takes accurate messages; meets and greets clients and visitors in a courteous and professional manner. Coordinates executive communications including responding to emails and interfacing with clients; prepares internal documents for team members and industry partners. Arranges office events inside and outside the work place• Utilizes Avature software for recruitment efforts. Acts as primary liaison to onboarding candidates to initiate all onboarding procedures such as scheduling of interviews, initiating background checks and sending confidential documentation through DocuSign for hiring process of candidates. Responsible for outbound calls made to candidates including but not limited to: existing applicants and sourced resumes to engage and set appointments for qualified candidates• Responsible for all office social media posts and campaigns for office advertisement and career opportunities on Facebook, LinkedIn, and Instagram; creates graphic design for social media purposes and employee contests within the office

-Responsible for all emails and calls in marketing efforts to bring in new clients while maintaining relationships with existing adjusters and clients -Maintained intake of all adjuster packets while utilizing Adobe and Microsoft Word, inputting new gathered data into ACT database and Claims Management Database -Coordinated with Adjusters on available claims and designated locations assigned and communicated responsibilities and tasks to Adjusters

-Responsible for greeting all patients and handling all intake for new and existing patients, being trusted with confidential information, and scheduling necessary patient appointments using Open Dental database while building relationships with patients to create an inviting experience -Verifying and entering insurance data for all new and existing patients, collections efforts, and handling end-of-day reports -Handles all incoming and outgoing calls for office, responsible for all social media advertising, and maintaining IT tasks in office

-Responsible for all incoming calls related to toll citations for all rental fleets operating in all countries -Handle all account inquiries for receipts and payments -Responsible for answering all toll related questions and concerns while providing an elite level of customer service experience

• Worked contractual age 6 months outstanding accounts in efforts of collecting balances past due• Responsible for continuous outbound and inbound collections efforts with data entry and proper documentation for each account managed• For each account worked, responsible for all skip-tracing to obtain all new methods of contact (i.e. utilizing Transunion and Credit Bureau Reports)

• Responsible for intake of all EHR Incentive Program provider attestations including approvals and denials• Maintained communication with Kansas Department of Health for all updates to eligibility statuses and skip-trace prognosis• Handled all incoming and outgoing calls for EHR related inquiries, redirected calls for appropriate departments, maintained all data entry for record keeping purposes

• Create a positive first impression for all in-person, telephone, and electronic inquiries• Managed applicant flow and assisted with recruiting efforts as needed• Handle office administration while assisting with inside sales efforts

• Responsible for all outbound/inbound calls made to and from patients on all assigned hospital projects, assisting patients with payments received or payment plan set up, while also referring calls to appropriate respondent when necessary• Responsible for daily outgoing mail as well as reviewing all incoming return mail, and updating records accordingly• Performed public benefits screenings with patients with no form of insurance to determine eligibility for Medicaid and possible eligibility for financial assistance through appropriate facility

• Acted as first point of contact with all incoming calls from patients and clients, assisting patients with payments received or payment plan set up, while also referring calls to appropriate respondent when necessary• Responsible for daily outgoing mail as well as reviewing all incoming return mail, updating records accordingly, and performing a skip-trace when necessary• Handled all incoming referrals via email/fax/mail/web submissions for collections, load all referrals into appropriate patient/client software, and send acknowledgement letters to clients for each referral received

(Seasonal Position)- Processed high volume payroll for kettle workers in a timely and accurate manner- Assisted in the hiring and training of the kettle workers while coordinating and supervising operations with volunteer ringers- Developed a system of cataloging each day's receipts and delivered daily accounting of funds raised in individual site statistics

- Responsible for schedule handling and coordinating- Sustained medical charting for all clients and patients- Utilized Avimark Software to service practice and patrons, entrusted with client/patient confidentiality

- Acts as a liaison between clients and internal staff, working as a first point of contact.- Organizes appointments, data entry, and sets up emergency food, utility, and rent assistance.- Utilizes MaacLink (Social Service Software) to service patrons, entrusted with confidential and sensitive documents.

- Conducted needs assessments, develops evaluations and issues CME certificates.- Responsible for marketing theme development and managing design and layout of conference signage as well as member directory's.- Utilized Salesforce (CRM & Cloud Computing Software) and Constant Contact to reach target audience.Awarded Best of Show in the Greater Kansas City Medical Managers Association in 2015

- Conducted detailed research surveys, using utmost discretion and client confidentiality.- Followed up on leads, cold calls, and maintained monthly goals.- Utilized WinCati software (Used by not-for-profit, government, academic and market research organizations) to enter and track data.

- Served quality food and beverages, providing fast and friendly service.- Maintained shift cleaning tasks and standards of sanitation.- Implemented promotional materials, engaged customers and maintained professionalism.