Taylor Boneski Email & Phone Number

Dover, Nh

Supports a busy office of physicians with clerical support of medical records, billing/coding, scheduling and project coordination. Additional leadership tasks as set forth by the Practice ManagerProvides direct support to insurance tasks and certification processesAttends regular seminars that focus on enhanced job performanceWorks effectively with clinicians and other administrative professionals to provide top notch service in all aspects of patient care

Manchester, Nh

• Provided non clinical administrative support for the physicians and management in a fast paced environment• Provided information regarding patient accounts to authorized callers while complying with HIPPA guidelines and regulations• Managed multi-line phone system, answering calls from patients and outside sources directing questions and messages to appropriate staff in a timely and accurate manner• Maintained accurate business records to include payroll, orders, and physician schedules.• Communicated with corporations, insurance and Pharmaceutical companies via telephone• Prepped and maintained patient’s medical records, labs, orders and outside records• In-Depth knowledge of using solid judgement when the patient has an urgent complaint

Manchester, New Hampshire

• Promoted from Assistant Salon Director to Salon Director in 7 months, then a corporate trainer in February 2014• Managed a staff of 20 sales associates and 2 assistant managers• Assigned employees to specific duties to best meet the needs of the store.• Reordered inventory when it dropped below predetermined levels• Instructed staff on appropriately handling difficult and complicated sales.• Hired, trained and evaluated personnel in sales and marketing.• Planned budgets and authorized payments and merchandise returns.• Increased profit through effective sales training and troubleshooting profit loss areas.• Generated repeat business through exceptional customer service.• Increased sales volume by 12% in less than a year• Conducted store inventories once per month.• Planned and directed staff/training and performance evaluations.• Promptly resolves all customer requests, questions and concerns.• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges as well as security practices.• Attended sales training/seminars and brought best practices back to the company.• Built relationships with customers and the community to establish long-term business growth.