 Collaborate closely with project managers and technical personnel to develop innovative marketing materials, greatly boosting brand awareness. Coordinate all aspects of the proposal process in strict accordance with standard procedures, including planning, reviewing, and producing statements of qualifications and proposals.  Provide comprehensive support to management by providing RFQ selection data, market trends, opportunity leads, and contacts to drive maximized operational productivity and efficiency.  Actively attend and assist in organizing various marketing events, assuring all activities run smoothly.  Maintain detailed databases, forms, and certifications while renewing and updating core forms in a timely and accurate manner.

 Managed complex projects in all phases of the construction project lifecycle, from planning through the post-bid phase utilizing external, user-facing software, delivering all projects on time and above expectations.  Created and updated private and public project reports in the pre-design, design, bid, and post-bid stages of the construction process based on information obtained from key sources such as general contractors, architects, engineers, developers, construction managers, and public and private owners. Assembled a committee of 6 to prioritize employee recognition with the participation of mid and senior-level employees entered to earn a $25 weekly gift card, significantly increasing employee engagement.

 Managed 100+ member accounts by implementing strategic resolutions and organizing all data using systems software, generating a high member satisfaction rating.  Maintained strong company product and service knowledge to better assist customers with complex concerns, questions, and general education, leading to a drastic boost in loyalty.  Provided outstanding customer service by assisting 100+ customers per day, providing successful solutions using active listening to drive high customer retention.  Delivered comprehensive training to new employees in data entry, customer conversations, and new technologies, assuring the complete understanding of their responsibilities and company policies.  Oversaw a wide range of critical administrative functions, including answering phones, scanning documents, and sending internal mail in a fast-paced office environment.