Taylor Campbell Email and Phone Number

- Collaborate with senior leadership across business and technology departments with the goal of driving the best possible outcomes for student and faculty enrollments- Troubleshoot enrollment issues across multiple products and salesforce instances with the mission to create products and processes for long term resolutions for these issues- Lead on project to create a new data enrollment service that normalizes files from university partners to ingest into our systems- Lead on enrollment migration effort to migrate enrollments from many salesforce instances to one which will save company millions of dollars- Create soql queries to analyze and update large data sets which saves operational teams hundreds of hours of manual work

- Gathered requirements across all of 2u's products and translated business needs into technical solutions - Conducted user acceptance testing with stakeholders and ensured requirements and expectations were met- BA Lead / Release Coordinator on Partner Integration team that ensured new programs were released on time meeting universities’ hard deadlines and the expectations we gave to Wall Street- Diagnosed and solved data integration issues - Created and maintained documentation on the technical stand up of all products - Managed and developed deployment plans and ensured that all products were deployed at the expected date and time

- QA Lead / Release Coordinator on Implementation team ensuring products were released meeting universities’ hard deadlines- Tested a range of web and mobile products including online application systems, learning management systems, marketing sites and various other internal products- Managed and developed test plans and deployment plans ensuring that all requirements were met before the products were released

- Manage bug-ticketing queues across 2U’s suite of products including learning management systems, online application systems, mobile apps, salesforce orgs, CMS’s, and various other internal products- Work with technical support team on providing workarounds to bugs and prioritizing bugs accordingly.- JIRA Administrator maintaining system on a daily basis and meeting with stakeholders weekly to optimize their projects in JIRA- Vendor management ensuring video issues are raised, escalated, and solved in a timely matter

- Reviewed and routed inbound issues from clients, prospects, and the technology team- Diagnosed and solved technical problems relating to client jobs on Indeed- Assisted members of Client Services with account-related technical tasks- Managed ticketing queue of product related requests from Client Services

- Supported the technical team with various in-house and customer projects- Administrative support including data entry for the accounting department- Coordinated customer and prospect sales events - Assisted the sales team in a range of activities with existing customers and prospects - Purchasing department quote preparation and order tracking