Taylor Carnes Email and Phone Number

Adapted to and implemented CDC guidelines to uphold safety and quality standards amid the COVID-19 pandemic.● Excelled at providing excellent customer service in-person, and over-the-phone. Provided pleasant experience amounting to good reviews and happy customers.● Provided technical support with printers and phone systems. Troubleshot potential problems.

*Provide Technical support to our clients on various different technical issues. Including(VOIP, Azure(Cloud related), Office 365 related, windows related, etc.*Performed Computer Diagnostics, and full system wipes of computers for recycling, and or recovery. *Experienced with talking to customers over the phone and providing excellent customer service to every customer I spoke to on behalf of the company!*Counted, and sorted the company's inventory room, on a day to day basis to keep it organized, and the count accurate. *Experience using RDP to remote into users laptops or desktops to perform repairs and diagnostics.

I'm developing and applying IT troubleshooting and security monitoring skills in an immersive, hands-on cybersecurity program. Through project and lab simulations, I'm responding to real-world scenarios and applying my incident indentification, documentation, and resoultion skills to successfully resolve issues.Professional Project highlights include:* I am troubleshooting systems to ensure proper application of permission filters, firewall rules, and Active Directory best polices and carried it out on Windows Server 2016, Windows Clients 7/10 clients.*I am minimizing vulnerability and threat risks in an operating environment by configuring and verifying that the established Group Policy Object(GPO) settings meet security requirements.*I am analyzing a dense network structure in order to determine proper use of subnetting, static and dynamic routing, VLAN segmentation, and layout OSPF.*I am diagnosing initial network security levels on Cisco devices by verifying ACLs, port assignments, and strong credential encryptions to ensure availability and integriy throughout the network.

Cashier, and Lumber Associate● Educated customers on how to utilize our store app to find items and discounts. Achieved high customer-satisfaction ratings. Utilized strong customer service skills over the phone to answer numerous questions about store items.● Coordinated with customers about the Credit-Program and the benefits of opening a Home Depot credit card.