Customer Success Manager
CurrentCustomer Advocacy: Build strong relationships with key accounts across the Southeastern US, ensuring seamless adoption of Proximie's telepresence and AI-integrated solutions.Product Development: Contribute to product development by gathering and analyzing customer feedback, conducting product testing, and participating in roadmap prioritization to drive innovation and enhance user experience.Technical Support: Provide first-line technical support, diagnosing and resolving software, hardware, and network issues to ensure optimal system performance.Site Assessments and Implementations: Conduct site assessments, collaborate with hospital management to rollout installations, and provide implementation support and training.Project Planning and Efficiency Analysis: Support project planning for OR efficiency initiatives, analyzing video data to derive actionable insights and recommendations that enhance hospital operations and patient outcomes.