Taylor Daniels Email and Phone Number

-Coordinates official events such as academic, community, and/or steward-ship type ceremonies, receptions, and/or donor/friend recognitions and other events such as conferences, seminars, lectures, and meetings both in-person and virtually.-Oversees and coordinates University efforts and/or with external vendors for catering, police, audiovisual, facilities management, parking and transportation, and risk management.-Campus Security Authority (CSA): Report Clery Act-specific… Show more -Coordinates official events such as academic, community, and/or steward-ship type ceremonies, receptions, and/or donor/friend recognitions and other events such as conferences, seminars, lectures, and meetings both in-person and virtually.-Oversees and coordinates University efforts and/or with external vendors for catering, police, audiovisual, facilities management, parking and transportation, and risk management.-Campus Security Authority (CSA): Report Clery Act-specific incidents to local police agencies and campus security authorities. - Ensure compliance with federal regulations related to campus safety and security. - Monitor and secure access to campus buildings and facilities. - Serve as a designated recipient of crime reports as outlined in campus security policies. - Take action and respond to issues involving student and campus activities, acting as an official representative of the institution.-Oversees and manages reservations office staff of 15+-Assists with managing day-to-day operations related to the Student Union and supervising student employees-Shows and schedules event spaces; assists in preparation of event schedules and all necessary event set ups, custodial services, and food services-Ensures that facility use and operations adhere to established policies, procedures, and customer service expectations; contributes to implementing quality improvements.-Performs other administrative tasks not limited to coordinating student organization spaces and storage, managing the building access system, and supporting other related operations as directed. Show less

-Account management -Adherence with pharmaceutical manufacturers/FDA/DEA regulations -Account investigation/resolution -Special projects team

* Handle inbound and outbound member, provider and physician calls. Answer questions related to pharmacy benefits, while maintaining productivity standards and performance guarantees where applicable.* Work with other operational departments to research and resolve mail order and claims issues and respond to members within performance agreement guidelines.* Maintain accurate and complete documentation of all inquiries in order to continuously improve the customer service process… Show more * Handle inbound and outbound member, provider and physician calls. Answer questions related to pharmacy benefits, while maintaining productivity standards and performance guarantees where applicable.* Work with other operational departments to research and resolve mail order and claims issues and respond to members within performance agreement guidelines.* Maintain accurate and complete documentation of all inquiries in order to continuously improve the customer service process and reduce potential legal concerns.* Identify and escalate in a prudent manner, concerns received from patients and/or clients so that corrective action can be pursued and expedited to take care of their needs. *Identify and report Adverse Events* Responsible for good housekeeping techniques, adhering to quality and production standards while complying with all applicable company, state and federal safety Show less

Previously under AKA Hospitality Management 2015-2020*Scheduled, trained, interviewed, and hired all back of house employees *Oversaw and maintained 135 rooms, breakfast services, laundry services, and all public space. *Maintained and maximized back of house budget *Alternated with other members of management for manager on duty *Investigated and resolved customer escalations *Vendor management *Performed all duty in accordance with local… Show more Previously under AKA Hospitality Management 2015-2020*Scheduled, trained, interviewed, and hired all back of house employees *Oversaw and maintained 135 rooms, breakfast services, laundry services, and all public space. *Maintained and maximized back of house budget *Alternated with other members of management for manager on duty *Investigated and resolved customer escalations *Vendor management *Performed all duty in accordance with local and federal law. Worked specifically with regulation agencies enforced by Intercontinental Hotel Group, OSHA, The City of Pittsburgh, and the Allegheny County Health Department*Managed and forecasted weekly and monthly back of house operation *Bought and managed back of house and front of house inventory *Created ways to incentivize employees *Built and executed solutions to maximize productivity Show less

Schedule, train, and interview front of house employees Manager on duty Complete customer service Manage HSIBillingCheck in/ check out of guest Customer contact point Concierge servicesComplaint resolution/escalation

Strategize market saturationContract local negotiated rates and group blocksProspect future clienteleMaximize budgets Connect all departments within the operationImage upkeep

Uniform and Facility maintenance service Sales Representative for Pittsburgh South to Toronto Ohio. Schedule meetings to conduct Customer Needs Analysis and VIP analysis, (Value, Image, Price) for prospectsCold calling and seeding leadsTracking current contractsAchievements are measured by set goals and projections to meet quarterly

Instructor at the Slippery Rock Parks and Recreation center. Involved coaching and assisting youth activities and sports including: head youth soccer coach, private and group golf lessons, private and group swim lessons, after school and summer day care, family park days. Paper work, scheduling, and admin for the director. Complete customer service.