Taylor Dodds Email & Phone Number

San Francisco, California, Us

Leading a team of 6 PMs focused on Restaurant Platform scalability •E2E roadmap ownership working directly with stakeholders including executives & c-suite •Responsible for defining strategy, roadmap deliverables, and OKRs for horizontal line of business •Collaborating across both internal operations and customer facing features to achieve successManaging and expanding digital marketplace for 3rd party integrations •Working directly with Global Partnerships team to analyze and prioritize integrations that deliver wins for company, partner, and customers simultaneously •Enhancing standard API offerings to unlock more feature-richness out of the boxReevaluation & enhancement of platform security •In collaboration with CISO and security team, developed roadmap for e2e security strategy •Reduced overall risk in cases of fraud or social engineering by 72% Implemented holistic digital pipeline for entry-level plan acquisition from marketing top-of-funnel free trials through customer onboarding and retention. •Tracked and measured conversion rate throughout multiple corporate systems •Data-driven improvements to address drop-off points throughout funnel •Gained xfunctional alignment with Sales & Marketing leadership teams to expand to other plans

San Francisco, California, Us

Worked with operational teams to remove roadblocks reducing overhead in sales/onboarding journey •95% of new customer installs partially or fully automated via this system since 2019 •Reduced customer onboarding TTV from weeks/months to hours/days •Conceptualized and delivered in-product communication platform to guide users through realization of primary value proposition •Integrated solutions to support In-product billing functionality to replace manual phone-based operationsBuilt scalable solution for in-house contracting to capture contract signature internally •Reduced third party costs by >$1MM over last 5 years •Adopted by multiple product teams across restaurant platformDelivered customer facing solution to transition into new plans during early pandemic to support company-wide retention strategy offering free SAAS fees for 12 months •6-week concept to launch orchestration of >50k customer migrations

San Francisco, Ca, Us

• Sustain growth bringing in 10x monthy active users across web and native apps.• Definition of roadmap for product features developed by both in-house and outsourced engineers leading to 150% increase to overall product development velocity.• Iterative improvement of B2B and B2C solutions resulting in incresed product unity.• Enhance standardized documentation for future product improvements.• Lead transparency efforts in KPI expectations for executives and key stakeholders.

San Francisco, Ca, Us

• End to end design and development for responsive browser-based & native apps.• Demographic identification and classification for multi-funnel onboarding strategy.• Event tracking and tagging for data driven product optimizations.• A/B Testing to identify areas for improvement and post launch monitoring.

San Francisco, Ca, Us

Designed interfaces, web pages and videos from concept to completion. Collaborated in the development of an online video platform featuring HD quality, bitrate switching, viewer analytics, and social media integration. Conceptualized, animated, and deployed software demo videos using a custom video player.