Taylor Doty Email & Phone Number

Coppell, Texas, Us

Dallas, Texas, Us

Dallas, Texas, Us

Orlando, Fl, Us

• Identify and delegate responsibilities to shift leaders and staff to ensure objectives are met and excellent service is consistently achieved • Manage operations with passion, integrity, and knowledge while promoting the culture and values of restaurant. • Implement new company policies and procedures by developing plans and instructing staff • Provide direction to shift leaders, and staff to achieve restaurant goals • Consistently review operations and staff to identify any problems, concerns, and opportunities for improvement • Provide coaching and feedback to managers and staff and assess performance on and ongoing basis • Create a positive guest experience by delivering a high level of service and ensuring all staff engage guests to understand their needs and exceed expectations • Manage the restaurant to meet or exceed standards in food quality, safety, and cleanliness • Consistently monitor product and labor costs to remain within goals • Solicit guest feedback to understand the needs and wants of customers • Train and coach staff on guest services principles and practices • Follow the restaurant policies and procedures, including those for cash handling and safety/security • Monitor and maintain the POS System • Assist in new menu implementation • Develop and implement creative solutions to areas of improvement • Assist in conducting staff and daily pre-shift meetings • Assist in any areas of the restaurant when staffing constraints require • Identify employee weaknesses and retrain as necessary

Started as an evening supervisor, where within 6 months of employment, I was promoted to Restaurant Manager. My job duties entailed managing the entire staff of the restaurant and coordinating their work, responsibility for increasing the business of the restaurant, analyzing and planning restaurant sales, and to organize marketing events and promotional plans accordingly. I generated detailed daily, monthly, quarterly and yearly reports on business, staff, and profit, setting budgets and executing plans for department sales. Staff development, coordinating and managing the entire operation of restaurant by scheduling shifts, providing customer support by resolving their complaints about service or food quality, and meeting and greeting customers and organizing table reservations also fell into my daily duties. Recruiting, training and motivating staff, while maintaining high standard quality hygiene, health and safety were also involved in my job description. I managed different areas of restaurant operations such as customer relations, vendors’ relations and inventory control, estimated the daily food consumption and placed orders with suppliers accordingly.

My duties when starting were to open the back of house and front of house along with kitchen members and our front of house staff. Throughout my shift as a certified trainer, after being promoted three months in, my duties were to continue to train new, current, and all servers for front of house. I was then moved into the bartender position, after 5 months, where I would take care of guests sat at tables, sat at the bar, as well as preparing all drinks for the restaurant. I worked immediately with all managers, including area and district managers.

Starting off as a seasonal associate, my duties performed were the point of sale, and pure customer service interaction. I would help all guests with any questions or requests throughout the sales floor. After moving to a regular associate for 6 months, I was promoted to Assistant Manager of the Stillwater, Oklahoma store. There I was in charge of schedules, shipments, opening and closing paperwork, as well as handling all issues among the associates, the store, and the guests. I was a floating Assistant Manager for a few months prior to leaving for school, where I traveled among three Oklahoma stores.

Communication And Media Studies

Education record