- Develop and implement comprehensive channel management strategies to enhance sales, visibility, and brand recognition across Amazon and/or Walmart marketplaces. - Provide detailed weekly, monthly, quarterly, and annual business recaps, offering actionable insights and strategies to drive sales and maintain customer account health. - Collaborate with the Director of Account/Project Management to build and monitor annual financial plans, ensuring accuracy with regular forecasting updates. - Conduct competitive research to identify and leverage new opportunities, trends, and best practices within the e-commerce landscape. - Work closely with cross-functional teams, coordinating with internal and external stakeholders to define and execute strategies for marketplace success. - Foster strong client relationships by understanding business needs and providing tailored solutions to achieve their goals. - Stay informed about e-commerce retail industry trends, new technologies, and platform updates across Amazon, Walmart, Shopify, and other relevant marketplaces. - Oversee the optimization of assortment strategies, promotional campaigns, and content recommendations to maximize client performance.

·Monitor 3P Marketplace account health metrics and proactively troubleshoot and resolve issues for Walmart, eBay, Amazon Vendor Central and Amazon Seller Central·Manage and maintain quality control of entire catalog of products and listings including pricing, product descriptions, promotions, and attributes/fitments.·Identify areas of opportunity through marketing/ promotions, product bundling, cross-sells, advertising optimization, content enhancement and unique assortment.·Communicate and drive case management with Marketplaces about product listing errors, out of stock issues and any pricing discrepancies.·Troubleshoot Channel Advisor integrations and product/inventory feeds·Troubleshoot and produce ad hoc reports on Inventory Health, Account Health, Sales, etc.·Analyze marketplace reporting, identify actionable insights, and create plans to improve business based on key metrics and KPIs·Perform competitive analysis within existing and potentially new Marketplaces·Set-Up and Run Amazon Seller Central review system to maintain and continue to improve product reviews and account feedback

· Spearheaded E-Commerce marketing strategies, encompassing user experience enhancements and paid social advertising campaigns· Directed product ownership and vendor management responsibilities for the company's social gaming platform, overseeing decisions on customer experience, support, and marketing strategies to drive user engagement, registrations, purchases, and activities· Orchestrated the creation and upkeep of E-Commerce campaign calendars, streamlining planning processes for targeted marketing efforts· Formulated and optimized marketing strategies through comprehensive market research and competitive analysis, orchestrating multifaceted campaigns across email, web, app, and social media platforms to boost customer engagement with Yaamava Resort and Casino

· Spearheaded the implementation of new and updated departmental policies, aimed at enhancing customer and employee communication and driving sales growth· Optimized account health and customer communication on Amazon Seller Central, eBay, and Walmart· Acted as a frontline resource for customer inquiries via phone and email, providing comprehensive support on orders, company information, products, and brand queries, managing a high volume of inbound and outbound communications (up to 200 daily emails)· Generated daily reports to monitor company performance proactively, interpreting both daily and monthly metrics to identify emerging trends and opportunities for productivity and sales optimization· Demonstrated agility in addressing escalated customer concerns, proactively resolving complaints and issues to uphold customer satisfaction· Developed and maintained comprehensive training documents, updating the department handbook as necessary to ensure alignment with evolving marketing strategies

· Supervised and mentored a team of over 325 employees, ensuring clear assignment of tasks and accountability· Resolved customer concerns promptly, fostering a positive customer experience and addressing escalations effectively · Developed training programs and maintained compliance with safety and organizational standards