- Heavy use of Jamf, Apple DEP, and Apple Configurator to deploy, configure, and remotely manage all macOS & iOS devices in the organization. - Provide timely and efficient support for all Basketball Operations staff & executives. - Responsible for the setup and testing of all courtside & BOH technology required by the NBA for nationally & locally televised games.

-Apple certified Mac and iOS technician-Troubleshoot and resolve issues related to customer’s mobile and desktop Apple devices while maintaining a high customer satisfaction rating. -Perform hardware repairs on iPhones, portable MacBooks and desktop iMacs.-Assist in the development & growth of newly hired technicians by acting as a mentor and a resource for solutions related to customer issues.

- Approach and assist customers throughout the furniture buying process.- Recommend products based on customer needs and desires.- Sell “add-on” products such as extended warranties & service contracts.- Arrange financing options for customers.- Review all orders & set up delivery times with customers.

- Trained all new employees on sales floor and customer interaction standards.- Provided customer service for new customers and existing clients.- Fulfilled and packed all online orders.- Assisted with the construction & placement of visual merchandise.- Oversaw all operations regarding the stockroom & inventory.

- Managed bookkeeping to ensure profitability.- Increased band awareness through production and distribution of promotional items.- In charge of interacting with all contacts as well as booking & advancing shows.

- Performed solo acoustic sets daily during dinner and lunch rushes.- Sold CDs and heavily networked which resulted in several private & corporate bookings.