Serving as the responsible authority for agency wide infectious disease initiatives.Advising and monitoring of infectious disease response at 21 facilities housing approximately 16,000 offenders and employs approximately 4,500 staff.Creates project timelines, goals, objectives, and assigns tasks to employees across multiple divisions.Conducts research, performs routine observations, and collaborates with CQI to analyze data and create reports for the implementation and/or improvement of Infectious Disease policy and procedures.Develops written policies and procedures in accordance with local, state and federal guidelines.

Used contact tracing, case management, crisis management techniques such as effective interviewing, clear and concise communication, motivational interviewing and customer services.Recruitment, on-boarding and supervision of 15 employees.Monitored case reports to ensure documentation was consistent and correct.Collaborated with staff members, providers and University Health Services leadership to ensure the effectiveness and success of COVID response efforts.

Acted as a liaison between patients and their clinical care team.Supported patients in managing their own health by assisting in their navigation of the healthcare system.Provided resources to aid community members in improving their health knowledge and self-sufficiency, understanding their health condition(s), and developed strategies to aid in the improvement of their health and well-being.Formed relationships with community partners in order to do outreach, make referrals, and function as a link to the community.