Working with cross-functional groups/teams in a high-tech, hyper-growth, fast-paced dynamic environment managing complex projects with a proven track record to enhance the customer experience within the healthcare sphere. Knowledgeable of change management principles, methodologies, the importance of compliance, and tools using these skills to develop product feature roadmap(s). Facilitate, manage, and impact the product lifecycle and continuously improve the product, including prioritization of enhancements, fixes, and modifications to interpret data, and utilizing data visualization tools to accelerate business results. Collaborated with national and local organizations to expand marketing reach for the business and utilized strong analytical skills coupled with data-driven and results-oriented approaches to exceed product goals.

Implemented, formalized, and customized innovative API onboarding processes in a high-tech fueled, growth environment for new and existing SaaS customers who said they were looking for new system developments. Demonstrated proactive problem solving skills, anticipating client issues and delivering timely resolutions for mid-market/enterprise accounts as a dedicated account manager. Finding and delivering workflows for performance improvements, focused on increased product knowledge, and delivering meaningful experiences for high customer satisfaction. Correlated strategy-setting initiatives and coaching with a focus on driving performance and revenue growth management. Developed and integrated advanced technologies and innovative processes that enhance operational excellence; including but not limited to improving technical skills, social media marketing integration, and development of iOS and Android apps.

Beginning onboarding phases for new employees and setting up second interviews. Giving an introduction to The Outreach Team (TOT), while highlighting our campaign goals and expectations. Along with signing, and following up on I9 forms and documents. As well as, answering general questions about payroll, schedules, and employee standards. Meeting with the Lead Director, about matters such as training, paperwork, and offboarding staff.

Assisted in the promotion of newly signed restaurants both SMB and larger enterprise corporations through UberEats external partner marketing initiatives featured in mobile and website applications. Worked on and improved the integration partnerships to create the liquor delivery system across Australia. Facilitated relationships with local councils to ensure platform compliance and safety. Engaged with cross-functional teams to develop further product knowledge, launch across channels, and find the best merchant acquisition engine for the individual location(s). Communicated product roadmaps with multiple cross-functional teams to identify logistics for new product(s) and further customer opportunities; established a strong understanding of technology and product development.

Oversaw a workload of roughly 70 non-corporate and corporate accounts. Defined further training and skills assessments to certify the success of our partners once they had left the initial onboarding stages. Communicated with restaurants to set SMART goals that were not only achievable but would guarantee success as quickly as possible.Utilized critical thinking to predict and anticipate challenges and ease concerns.

Assisted in training new staff on administrative duties.Ensuring that equipment is safe, clean and in a usable condition.Setting up and equipment for patrons; setting up and tearing down for facility events. Arrange appointments/bookings, along with other miscellaneous duties.

Assisted students and parents with residence applications and accessing student housing records. Managed student residence placements to include scheduling move-ins and outs; Office liaison with Resident Advisors and faculty.Provided housing related communications to students and parents; responded to phones, emails and fax communications.