Taylor Hackett Email & Phone Number

Orlando, Florida, Us

Orlando, Florida, Us

- Created, organized, and managed non-gameday and game day hospitality Event Information Document’s.- Assisted internal and external hospitality clients with all details of their event and communicated with all our partners the needsof the event to make sure the clients experience was legendary.- Coordinated event set up needs with the arena operations team to ensure all needs and requirements were met.- Managed and maintained all events tracked on multiple calendars, Center Court, and several spreadsheets.- Worked closely as a liaison between the Orlando Magic staff and all Amway Center building partners.- Performed pre-event walk throughs to confirm event set up is correct.- Delivered wow moments to clients where applicable.

- Provided exceptional customer service and logistics support in the premium seating sections on football and baseball game days at FBC Mortgage Stadium and John Euliano Park.- Served as a liaison between guests, catering staff, maintenance staff, custodial staff, and UCF Athletics personnel. - Enforced rules and regulations of FBC Mortgage Stadium and John Euliano Park to ensure safety for all guests.

Orlando, Florida, Us

- Lead and managed a staff of 8 ensuring that all roles and responsibilities were met.- Developed ideas and put them into action to create a more efficient day to day workflow. - Managed, processed, and distributed various company perks to our Ambassadors.- Created daily tasks, projects, and goals for both front of house staff and back of house staff.

Orlando, Florida, Us

- Communicated and assisted with the issuance of Ambassador perks. - Distributed, exchanged, and replaced Ambassador uniforms for SeaWorld, Aquatica and Discovery Cove.- Received, barcoded, sorted and stocked new inventory utilizing the inventory management system.

- Collaborated with professional staff in the development of 35 annual fitness events.- Coordinated and manage staff for fitness events, initiatives, special events, and trainings.- Communicated with the marketing team on how to promote events through social media and posters.- Completed post-event evaluations and summaries.- Served on the department-wide Training and Development Committee.

- Prepared appropriate warm-up, exercises, stretching, and cool-down techniques for the specific class format being taught.- Effectively explain and demonstrate proper exercise techniques, as well as modifications for different level participants.- Identified different muscle groups and teach appropriate methods to strengthen and stretch specific muscles.-Taught according to class goals and tailor the class to the participant's abilities.

- Instructed the class with colleagues by providing knowledge on safe and effective techniques used during the class.- Assisted coordinator on marketing classes to patrons through flyers and social media.- Documented all paperwork and surveys and compose class summaries on how the class went as well as statistics for retention.

- Ensured the performance and actions of the Fitness Attendants that are on shift are up to standards.- Attended to members by answering any fitness questions regarding equipment, facility spaces, and programs.- Communicated effectively with and complete tasks assigned by the Building Manager on duty as well as Fitness Leads, Graduate Assistants and Professional Staff members.

- Ensured a safe workout environment through the constant circulation of the gym floor. - Attended to keeping the fitness floor clean as well as making sure all weight benches and fitness machines remain in the proper location and working order.

Birmingham, Alabama, Us

- Part of a multi-functional customer service team trained to serve the University of Central Florida fans in the premium areas.- Empowered and lead a staff of 5 on game day ensuring they are fulfilling their roles and responsibilities.- Enforced rules and regulations of Spectrum Stadium and John Euliano Park to ensure safety for all guests.- Provided quality customer service by providing accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints in a timely manner.

- Assisted first time incoming freshman students in their transition to the University of Central Florida through guidance, mentorship, and time management skills.- Promoted campus services and provided referrals when appropriate.- Assisted students in developing a successful career path through one on one consultations.- Coordinated a Zora Neale Hurston Event - The Modern Day College Woman: A Conversational Dialogue.- Facilitated a high-impact educational practice using a debate format.

Bachelor'S Degree, Event Management

Bachelor'S Degree, Hospitality Management

Education record