As a Help Desk Technician at CMIT Solutions, I provide daily triage of support requests from over 150 small to medium businesses, covering a range of network, hardware, application, and security issues. I am passionate about breaking down problems from the root, and fixing them in the most sustainable way possible.I also excel at managing and prioritizing multiple tasks, using calendaring tools and professional communication skills to ensure timely and effective resolution of client needs. I enjoy working with a diverse and collaborative team, and I constantly seek to learn new skills and technologies to enhance my performance and deliver value to the company and the clients.