Assist in training new and current employees on AG digital websites, contributing to the overall proficiency and growth of the team.Conduct quality assurance evaluations for emails, calls, and chats, meticulously reviewing colleagues' external communication with customers to ensure consistency and excellence.Collaborate with the leadership team to identify potential trends and mistakes. Actively contribute to the development of strategies for error minimization, fostering continuous improvement.Conduct weekly and monthly reports to ensure Service Level Agreements (SLAs) are being met, providing valuable insights for ongoing performance enhancement.Use time management skills to manage projects assigned by the Technical Support Supervisor, aligning with AG Corporate strategy.

Continue to assist customers through various communication channels, including phone calls, chats, and emails, ensuring prompt and effective resolution of issues.Played a pivotal role in the soft launch of AG's new chat platform, actively identifying and resolving software issues and their root causes.Work closely with the tech department for real-time website troubleshooting, ensuring efficient resolution of customer issues and complaints.

Showcased learned skills from the seasonal role in handling diverse customer inquiries and resolving issues effectively.Managed day-to-day operations in the American Greetings call center, handling a busy call queue and multiple general email inboxes.Expertly routed escalations to the appropriate teams, including management, IT, or the technical team.Demonstrated creative problem-solving skills, especially when addressing challenges such as customers unfamiliar with website navigation.

Joined the AG family as a temp agent, demonstrating quick adaptation to their dynamic environment during peak season.Navigated AG websites and efficiently resolved customer problems, gaining proficiency in RingCentral's MaxAgent platform.Handled customer inquiries ranging from account access issues to troubleshooting technical bugs for new e-products.Averaged 500 email contacts daily, showcasing strong communication and problem-solving skills.Selected as one of two agents out of a 20+ temp team to transition to a full-time role as a Client Experience Specialist within a few months.

Finalized sales, scheduled deliveries, and processed invoices.Successfully upsold products, including the Platinum Protection Plans, leading to increased sales and customer satisfaction.Managed all in-store pickups and logistics, collaborating closely with the warehousing team for effective coordination.Maintained open communication with customers through in-store interactions, phone calls, and emails, ensuring their needs were met.

Managed and processed returns, ensuring accurate logging into the computer system to correct inventory cycle counts.Led a team of Front-end associates, providing guidance and support in daily operations.Developed and managed employee schedules to ensure proper coverage and operational efficiency.Organized and executed tasks for morning cashiers, including printing price tags and planning daily activities.Conducted night shift responsibilities, collecting, counting, and balancing cash tills to ensure smooth front-end processes.

Processed transactions efficiently, demonstrating proficiency in handling various payment methods.Assisted customers with their shopping needs, acquiring in-depth knowledge of products, their uses, and aisle locations.Implemented facing techniques and ensured the correct rotation of perishable stock, contributing to the overall tidiness of the store.Collaborated with store management to execute Planograms, unload weekly truck shipments, and organize overstock in the backroom.Developed multitasking skills by efficiently stocking shelves while managing the register, and optimizing time management.