• Serve as project manager for Capital Markets Client Experience Generative AI (CM CX Gen AI) use cases• Lead a scrum team focused on workforce and technology data visualization initiatives• Build supporting documentations for projects including tutorials via Synthesia, project plans via Smartsheet, and web pages via SharePoint

• Serve as project manager for roll-out of FIS Community, the client instance of Stack Overflow, which allows clients to communicate with one another via the Client Portal with moderation done by FIS• Manage the process design, strategy, and execution of Product Competency Programs (PCP), a new initiative to create self-served learning paths for strategic go-forward solutions for new colleagues on Implementation and Client Care teams• Create and implement a change management strategy for creating a learning culture at FIS and the go-forward for colleague education with a goal of minimal resistance • Lead as the North America Regional Chair for Aspire, FIS' Rising Professionals I&D (Inclusion and Diversity) Network

• Own an enterprise merchant implementation project as well as a MSFI (merchant services for financial institution) M&A project• Support merchant strategic partnerships throughout the solutioning, onboarding and implementing phases of enterprise projects• Execute workstreams on additional enterprise implementations, including a Servicing & Operations workstream as well as a Sales Efficiency workstream• Create project documents including project plans in Microsoft Project + Smartsheets as well as program summaries, solutioning documents, and various slide decks• Coordinate activities and tasks among project team members, other internal departments and client or vendor/subcontractor organizations • Assign and monitor work of project team, providing support and direction• Manage project risks, issues and activity progress to ensure project goals, such as deadline, scope and quality are achieved• Assist with problem resolution and mitigation as needed• Lead as Operations Lead of Aspire, FIS' Rising Professionals Inclusion & Diversity Network

• Develop strong working relationships with BASE2000 credit and government solutions clients • Advocate for the client internally and advocate for the organization externally• Host monthly touchpoints with clients to check-in on their experience • Conduct Business Reviews to conduct strategic discussions to understand client’s needs, their plans and FIS capabilities and solutions, as well as their desired service offerings• Serve as escalation point of contact for clients• Assist with educational opportunities, such as co-teaching a one-hour training regarding an internal tool and building a playable slide deck with step-by-step instructions• Lead as the Chief of Staff for Aspire, FIS' Rising Professionals Inclusion & Diversity Network

• Update existing content in PHP and WordPress to drive website traffic utilizing search engine optimization (SEO)• Monitor search data in Google Search Console• Improve keyword lists and SEO copywriting• Manage PPC (pay-per-click) campaigns using Google AdWords• Manage a Google Ad Grants Campaign for a nonprofit with a monthly budget of $10,000• Write monthly marketing reports for clients with data from Google Analytics, Screaming Frog, + Moz• Create email marketing campaigns using MailChimp• Work with a small business consultant to create Dijatek's mission statement and marketing strategy• Assist with recruitment and interviewing of potential interns and employees• Deliver an SEO talk to Orlando Digital Marketing MeetUp (September 2018)

• Research and implement search engine marketing techniques to increase website traffic• Review existing website content and improve upon it to increase organic search ranking• Use Google Analytics to report and analyze search engine data

• Serve as a brand ambassador for Knights on the Mall, UCF’s official tailgating program• Check patrons in through ticketing software • Assist with tailgate operations and managing staff

• Greet and check students into 'All Knight Study' study lounges and Student Union computer lab• Provide exceptional customer service• Troubleshoot and resolve computer and printer issues• Serve as an interview facilitator for Summer 2017 hiring class

• Manage a staff of 1-5 crew members• Open the store on weekends and prepare store and products for evening shifts• Assist with inventory

• Greet customers and create custom ice cream creations• Work point-of-sale system and handle cash and credit transactions• Decorate and write on ice cream cakes