Taylor Hub Email & Phone Number

Chicago, Il, Us

Evanston, Illinois, United States

• Managed team of sales and customer service representatives responsible for groupand river cruise itineraries in Europe and Asia.• Assisted with the merger of the Sales and Service teams by creating andimplementing new processes, updating prior procedures, and hosting trainings.• Continued to sell Private Expeditions as one of three specialists and continued to seerecord sales.• Accountable for the entire consumer pre-trip experience from booking to departure.• Worked with various CRMs to generate reports and manage workloads.• Maintained consumer/brand relationships and external partnerships.• Wrote and edited copy for consumer communication.

Evanston, Illinois, United States

• Managed team responsible for sales of group itineraries in Northern Hemisphere.• Led direct reports through the transition from 21CF to Disney. • Assumed responsibility for sales of group and private itineraries through external partnerships. • Led the direct reports in efforts to recapture guests that cancelled due to COVID19 by extending promotional discounts.• Participated in COVID19 task forces to prepare for business reopening.

Evanston, Illinois

• Managed small team responsible for the sales of group itineraries across Europe and Asia.• Assumed responsibility for selling Private Expeditions. This process includes qualifying leads, liaising with international partners, creating pricing, and sharing proposals. • Cross trained to assist with sales of Private Jet Expeditions.

Evanston, Illinois

• Positively represented National Geographic Expeditions brand by providing excellent customer service and destination knowledge.• Achieved highest sales numbers amongst coordinators through personalized, service based selling.• Managed staff discounts and all staff discount requests from 21st Century Fox and National Geographic (Society and Partners).

• Trained and coached team members in sales and customer service to reach individual and store performance goals.• Evaluated team member’s sales and service skills and provided training/support when areas for improvement were identified.• Instructed staff on appropriately handling difficult, complicated sales and managed escalations. • Exceeded individual sales goals by creating personalized sales pitches.

Udon Thani, Thailand

• Educated Thai speaking students in the English language.• Coordinated communication between students, co-workers, and school administration to create an effective and culturally-sensitive learning environment.• Designed seasonal programs emphasizing vocabulary, pronunciation, conversation, and reading comprehension in the English language.• Evaluated students on a bi-monthly basis.