- Organize the referral-to-admission process for new and returning patients.- Provide noteworthy information to multiple facility departments in order to ease patient transition into Skilled Nursing or Long Term Care.- Communicate with loved ones and patients to answer questions, give tours of the facility, review admissions agreement and facility policies and procedures, and guide them to the appropriate departments for further information when requested.- Contribute to the employee morale committee to improve culture and show appreciation for our staff.- Guarantee patient and loved one’s satisfaction with care and identify areas for improvement.- Complete information release forms and Outcome Reports detailing patient experiences at facility andprogress made in therapy to be shared with marketing consumers and potential new patients.- Organize jumpstart meetings with new patients to introduce them to various department heads and learn the patient and loved one's goals for their time in our facility.- Maintain compliance with all company, state, and federal regulations for our facility, such as HIPAA.- Planned and executed marketing events to showcase our facility to Assisted Living Communities, HomeHealth agencies, and the three largest hospitals in the region.- Prepared facility for multiple admissions arriving at the same time through effective use of multi-tasking, quick thinking, and organization.

- Regularly perform Manager on Duty functions including completing all daily forms and necessary incident reports, all opening and closing tasks, and cash room operations.- Interview potential new hires to ensure they know the position responsibilities and expectations and meet the position's qualifications.- Train new and current employees on roles, responsibilities, company policies, and expectations for their positions.- Plan, delegate, and monitor delegated tasks to ensure they are performed in the most efficient manner adhering to policy and procedures.- Inspect and revise weekly schedules to ensure enough coverage in all areas during necessary times according to needs of the store and company requirements.- Update item prices and product locations to ensure the store is in accordance with company guidelines.

- Answer phone calls and email inquiries to answer any questions for potential guests.- Assist guests in making reservations and informing them on the resort’s policies and amenities.- Resolve customer complaints in an effective, quick, and courteous manner.- Perform opening and closing tasks, including coordinating with arrivals after hours.- Communicate with housekeeping and maintenance staff throughout the day including morning assignments and follow ups regarding necessary duties and inspections to be done before check-in.- Inspect property daily to ensure all rooms and grounds are well kept and report any maintenance issues or housekeeping issues to necessary departments.

- Utilized memorization skills to create a variety of different café products and advised unsure customers in product selection.- Gained familiarity with Barnes and Noble stock and often directed customers to popular titles.- Fine-tuned time management and memorization skills to complete a variety of different orders withindesignated time restraints.- Utilized datalogic handheld scanners in connection with the company's search engine to answer customer questions, place orders, and locate items.- Monitored and completed Buy Online Pick Up In Store orders in a timely manner.