- Project management - Leads kickoffs and onboarding of new accounts from when they are signed all the way through launch. Is the primary contact for the customer and in charge of regular check ins to ensure overall project alignment: technical requirements + allocating resources + hitting timeline milestones- Stakeholder engagement & management - Builds relationships with key advocates at the customer level to ensure alignment of all parties (ownership, management, IT, sales reps)-Product training & launch - Leads & hosts kickoff training sessions with sales reps to help drive engagement with emphasis on the value propositions of the Pepper product. Build rapport & trust.

Manages the entire customer journey, from onboarding new customers to driving engagement, fostering customer advocacy, and ensuring growth.● Strategically plans and enacts growth actions that lead to renewals of high profile clients ● Handles customer challenges and escalations 1 to 1 including employee satisfaction● Prepares and shares reports and presentations on the CSAT, Product Usage, & career developmentmetrics for 30 - 120 employees per customer and their executive leadership teams● Develops the processes and technology used for a nascent Customer Success team, with a heavyfocus on CS Operations.● Cross collaborates with product, delivery, and sales teams to improve customer success operations.

Built, iterated & ran the onboarding program for event managers. Operationalized event planning and execution process for event managers from end-to-end including: templates, playbooks, & resource documentation. Developed strategies for event improvements, event registration and attendance and event execution, and promotion in accordance with quarterly goals.Tracked & reported event strategies to leadership weekly.Developed operational strategy of quarterly summits for the organization including promotion, virtual event execution, in-person events, and registration tracking. Managed a team of five Events Managers - overseeing personal and professional development.

As the Community Events Team Lead with MSP, I helped to cultivate and facilitate our community by ensuring our members had the best experience. I supported our network, helped with content creation and curation, and developed virtual events that were beneficial to our community by maintaining high quality events that our members expected from us. I helped to build an authentic, trustworthy community, and empowered our members to meet their goals.

Executed the planning, logistics, and speakers, for virtual events for executive sales leaders of technology companies globally. Created content and researched trending topics in sales and marketing for upcoming events for the 20,000+ member community. Ran the Diversity, Equity and Inclusion committee that planned events around essential DE&I topics, gathered resources, and lead conversations on more inclusive organizations and leadership. Drove strategy, optimization, team-building, and operations for Communities Team including: establishing operational principles, team-building exercises, onboarding playbooks, promotional & event strategy, and meeting optimization.

Ran daily operations of space including technology set up and troubleshooting, solving member issues, handling move-in and move outs, ordering operational supplies, booking conference rooms. Created weekly newsletters, ran Salesforce and Connect/Essensys systems for members. Planned weekly educational, cultural, professional, and social events and activities for members. Managed daily hospitality including budgeting, ordering, organizing and preparing food and beverage set ups.

• Supervised seven high-school DOE interns in a seven-week program that introduced skills such as: building documentation and photography, building investigation, proper cleaning of historic masonry, archival research, and light hands-on conservation treatments • Ran daily operations of physical restoration and documentation in public lots including resetting, uncovering, cleaning, and repointing monuments, and ensured safety protocols and best practice in the field • Created preservation-based mini-lectures and curriculum for field trips to encourage interns to discuss issues and challenges in preservation and documentation, and research cross-cultural burial practices

• Reviews city planning and historic preservation reports and documents released by the City, assesses alignment of proposed plans with NYC community needs and challenges, writes and prepares public commentary on findings• Attends community meetings, studies areas of proposed rezoning and historic districts and creates well-rounded presentations and educational/mapping tools for advocacy of community needs and properties • Thoroughly researches issues of shadow and sunlight in large cities and contributes to reports, presentations and policy/zoning assessment for the Fight for Light Initiative spearheaded by MAS

• Created reports, presentations, and documents from preservation research to be disseminated to clients, preservation students and faculty, the Docomomo US Executive Board, and conference audiences • Completed historical research on landmarked buildings to assess their historical significance for lawsuits, researched current and past building codes and processes for new development on historic buildings • Researched, wrote, edited and designed a Docomomo US dossier on USC Technology and Conservation for a global audience

• Worked with executive leadership to plan, execute and direct all initiatives and outreach, administer annual and biennial programs and activities to support efforts internationally • Implemented policy procedures and documents for the review and approval by the Executive Board related to IFI’s operations • Oversaw all aspects of Membership coordination, administration and development, including implementing strategies to retain and expand members• Helped to solicit sponsorships, advertisement opportunities and foundational support • Provided a high-level of customer service including building strong relationships with members, non-members, donors and others• Developed and executed IFI communications and e-newsletters • Implemented and managed appropriate procedures for recordkeeping and documentation • Coordinated the IFI President & IFI Executive Board’s schedule, logistics and activities as needed• Developed and managed specific projects on an as-needed basis

• Prepared the gallery for upcoming exhibits by painting, installing frames and signage• Handled, installed, and packaged artwork in the install and de-installation process• Attended the desk at the gallery to answer any questions on the art and sell catalogs for past and current exhibitions

Develops, implements, oversees, and continually updates and improves the division’s multimedia communications including the department's web, print, and video presence, and social media platforms. Serves as a student liaison and represents the VCSA office in a variety of public forums and committee meetings (Spring Insight, New Student Convocation). Using a variety of multimedia programs, collaborates with other campus agencies, departments, students, and student groups to promote events and fundraisers for distributing information to students, staff, faculty, the community, and professional organizations.

• Responsible for daily correspondence with staff, faculty, students and family of UC system• Prepares, edits and designs Vice Chancellor’s presentations, speeches and letters• Actively posts, updates and redesigns department’s social media accounts for diverse campus populations• Maintains the Vice Chancellor’s calendar and daily schedule• Schedules and coordinates luncheons, meetings and small events • Advises and recruits members for the Vice Chancellor’s 12 advisory committees • Assists in planning office projects and organization• Supervises student intern duties and schedule• Plans Vice Chancellor, student and other staff travel including accommodations and transportation

•Communicate daily through email and in-person with dozens of students, faculty, and staff members•Maintain the safety, well-being and reservation system of the Student Resource Building•Refer students, faculty, staff and visitors to resources on campus•Knowledge of building policies, interpreting and applying policies in daily decisions•Experience carrying out high level requests and multi-project management •Problem solving quickly efficiently and creatively with technical and logistical issues•Trained by the UCSB Police Department, Fire Marshall and the campus safety officer to respond to crisis situations.

I Heart UCSB is an organization founded to promote Gaucho pride, unity and positive internal image. Through our online survey, we encourage Gauchos to tell us what they Heart about UCSB whether academic, social or personal. We encourage students, staff and faculty to take pictures with our I Heart UCSB giveaways, and tell us why they love UCSB.

•One of three student supervisors responsible for communicating between the department and over 5,000 participants•Organized and implemented the logistics of Gaucho FYI, a mandatory 90-minute workshop for all UCSB first-year students which focuses on drug, alcohol and interpersonal violence education•Supervised over eighty trained student facilitators, including training, scheduling, and daily communication•Directly responsible for the daily operation and management of up to sixteen sessions per evening•Entrusted to resolve interpersonal, technical, and logistical challenges as they arose in order to insure that the program ran smoothly and efficiently each night•Gave critical feedback to employees weekly to create efficient, effective and positive work environment•Served on an inter-departmental planning committee to improve program logistics and content•Responsible for managing program on a strict daily timeline •Gave training presentations to student employees•Use of social media and many forms of communication to serve the student population

•Welcomed and educated over 5,000 new students and their parents to the university by presenting at various workshops and sharing personal experiences•Provided comprehensive academic advising and assisted students with registration•Worked collaboratively in a large team daily •Worked with diverse populations, received training on cross-cultural communication•Created and facilitated workshops about first-year and transfer student concerns at the university•Over 100 hours of training on UC resources and policies •Fast learner of complex graduation requirements, and room reservation and room management processes