Taylor Lecy Email & Phone Number

Oakdale, Minnesota, United States

Oakdale, Minnesota, United States

• Contributed to annual sales growth by delivering in-depth technical expertise on software, hardware, and consumable products through a blend of onsite and virtual training sessions, strategic account consultations.
• Played a key role in process improvement discussions related to customer trainings, complaint management, SAP, and Salesforce implementation… Show more
• Played a key role in process improvement discussions related to customer trainings, complaint management, SAP, and Salesforce implementation, ensuring a satisfactory experience for both the team and customers.
• Collaborated with marketing team to develop educational webinars and blog articles, promoting different products, and disseminating technical knowledge to customers in the U.S. and Canada.
• Responsible for mentoring and coaching new technical team members and sales representatives, ensuring their understanding of the industry, product knowledge, and competitive intelligence.
• Spearheaded an international team to devise a comprehensive plan aimed at optimizing customer training requirements, culminating in a presentation of key findings to senior leadership.

Greater Minneapolis-St. Paul Area

• Expertise in microbiology, R&D and food safety to assist food processors with test method implementation and advanced food safety applications.
• Cultivated deep relationships with customers, serving as a trusted point of contact throughout the user journey, understanding their needs, and actively engaging them in product usage.
• Collaborated in cross-functional teams, offering valuable feedback on customer needs, product enhancements, quality concerns, and insights into new product… Show more Expertise in microbiology, R&D and food safety to.
• Collaborated in cross-functional teams, offering valuable feedback on customer needs, product enhancements, quality concerns, and insights into new product development.
• Traveled extensively, up to 75% of the time, to provide onsite training, strategic account consultations, and swift resolution of customer issues.
• Championed customer issue resolution, addressing complaints and dissatisfaction promptly, while advocating for the customer and safeguarding the business interests.

Greater Minneapolis-St. Paul Area

• Generated, meticulously organized, and documented experimental data derived from testing methods to support the verification testing phase and successful product launches for five innovative product assays.
• Routinely executed a spectrum of microbiology and molecular laboratory tasks, encompassing dilutions, enumerations, microbiological plating, biochemical testing, gDNA purification, BSL II propagation, and enrichment.
• Analyzed data to identify and address performance… Show more
• Analyzed data to identify and address performance issues in products, actively seeking solutions to enhance customer satisfaction and fortify the robustness of 3M products
• Collaborated effectively in cross-functional projects, contributing to product improvements and providing crucial data for customer product conversions, thereby safeguarding and enhancing business interests.
• Demonstrated leadership by training colleagues in advanced laboratory techniques, fostering the development of skillsets essential for successful job completion. Show less

Madison, Wisconsin Area