Taylor Lecy Email & Phone Number

Oakdale, Minnesota, United States

Oakdale, Minnesota, United States

• Contributed to annual sales growth by delivering in-depth technical expertise on software, hardware, and consumable products through a blend of onsite and virtual training sessions, strategic account consultations, impactful sales presentations highlighting product advantages, and internal team training delivery to ensure product familiarity.• Played a key role in process improvement discussions related to customer trainings, complaint management, SAP, and Salesforce implementation… Show more • Contributed to annual sales growth by delivering in-depth technical expertise on software, hardware, and consumable products through a blend of onsite and virtual training sessions, strategic account consultations, impactful sales presentations highlighting product advantages, and internal team training delivery to ensure product familiarity.• Played a key role in process improvement discussions related to customer trainings, complaint management, SAP, and Salesforce implementation, ensuring a satisfactory experience for both the team and customers.• Collaborated with marketing team to develop educational webinars and blog articles, promoting different products, and disseminating technical knowledge to customers in the U.S. and Canada.• Responsible for mentoring and coaching new technical team members and sales representatives, ensuring their understanding of the industry, product knowledge, and competitive intelligence.• Spearheaded an international team to devise a comprehensive plan aimed at optimizing customer training requirements, culminating in a presentation of key findings to senior leadership.• Held the position of Senior Software Specialist, overseeing the training of customers on product usage and serving as voice of the customer, prioritizing changes with Software Development Team based on customer needs, size, and feasibility.• Served as primary technical contact for several strategic accounts and reference laboratories, accounting for over 30% of the overall business. Show less

Greater Minneapolis-St. Paul Area

Expertise in microbiology, R&D and food safety to assist food processors with test method implementation and advanced food safety applications.• Cultivated deep relationships with customers, serving as a trusted point of contact throughout the user journey, understanding their needs, and actively engaging them in product usage.• Collaborated in cross-functional teams, offering valuable feedback on customer needs, product enhancements, quality concerns, and insights into new product… Show more Expertise in microbiology, R&D and food safety to assist food processors with test method implementation and advanced food safety applications.• Cultivated deep relationships with customers, serving as a trusted point of contact throughout the user journey, understanding their needs, and actively engaging them in product usage.• Collaborated in cross-functional teams, offering valuable feedback on customer needs, product enhancements, quality concerns, and insights into new product development.• Traveled extensively, up to 75% of the time, to provide onsite training, strategic account consultations, and swift resolution of customer issues.• Championed customer issue resolution, addressing complaints and dissatisfaction promptly, while advocating for the customer and safeguarding the business interests.• Developed and presented engaging training content in customer webinars, reaching audiences of 500-800 customers simultaneously for educational purposes.• Provided strategic technical support for food safety products to over 1,000 customer accounts, facilitating improvements in food safety programs and influencing testing method decisions.• Ensured technical proficiency among 18 sales representatives across various states through effective training, mentoring, and joint customer visits.• Crafted comprehensive onboarding training agendas and content for over 20 new hires, aligning technical and sales information with their experience levels and required complexity. Show less

Greater Minneapolis-St. Paul Area

• Generated, meticulously organized, and documented experimental data derived from testing methods to support the verification testing phase and successful product launches for five innovative product assays. • Routinely executed a spectrum of microbiology and molecular laboratory tasks, encompassing dilutions, enumerations, microbiological plating, biochemical testing, gDNA purification, BSL II propagation, and enrichment testing.• Analyzed data to identify and address performance… Show more • Generated, meticulously organized, and documented experimental data derived from testing methods to support the verification testing phase and successful product launches for five innovative product assays. • Routinely executed a spectrum of microbiology and molecular laboratory tasks, encompassing dilutions, enumerations, microbiological plating, biochemical testing, gDNA purification, BSL II propagation, and enrichment testing.• Analyzed data to identify and address performance issues in products, actively seeking solutions to enhance customer satisfaction and fortify the robustness of 3M products • Collaborated effectively in cross-functional projects, contributing to product improvements and providing crucial data for customer product conversions, thereby safeguarding and enhancing business interests.• Demonstrated leadership by training colleagues in advanced laboratory techniques, fostering the development of skillsets essential for successful job completion. Show less

Madison, Wisconsin Area