- Provided comprehensive administrative support to the Chief Information Officer (CIO) of Canada.- Scheduled and managed the CIO’s meetings, including preparing agendas, coordinating with participants, and ensuring all logistical details were handled efficiently.- Maintained a comprehensive task tracker, while diligently following up with teams to ensure all assigned tasks were completed on time.

- Engaged effectively with stakeholders to provide support for the Open Government Portal.- Created user-friendly content and layout for the Open Government Registry Guide, streamlining data navigation and updates.- Optimized guidance for web usability by conducting user needs assessments, gatheringfeedback, and ensuring compliance with Canada.ca Content Style Guide.- Ensured new hires received necessary training, documentation, and required account access.- Conducted training sessions for internal stakeholders, covering Open Canada user experience, accessibility requirements, JIRA usage, and generic inbox support.- Defined roles among support agents to ensure comprehensive client support coverage.

- Supported front-end and back-end systems for the Open Government Portal and Access toInformation Online Portals.- Developed training materials and conducted training sessions on publishing accessible data in compliance with Web Content Accessibility Guidelines (WCAG 2.0).- Provided first-line support to end users for front-end (UI/UX) and back-end issues. - Identified and replicated end-user issues to identify application bugs.- Collaborated with developers to provide patches for application bugs to resolve issues.- Managed new user accounts, associating them with group and role-based access control.

- Ensured all facilities related tasks were managed and completed efficiently.- Created access passes for new and existing employees and maintained user privacy byadhering to strict Health Canada regulations.- Updated floor plans for office relocations and educated clients on moving procedures.- Created purchase orders in SAP and performed monthly invoice reconciliation.

- Performed data analysis on the 2017 PSES results for National Defence.- Identified problem areas and organized drill down focus groups over a six-month schedule.- Documented focus group structure on GCconnex to inform participants.- Created focus group questionnaires to obtain feedback in a consistent structured format andestablished key performance indicators (KPIs) for the data collected.- Presented options analysis, recommended remediation, and action plan to the executive team.

- Defined the ATIP lead’s roles and responsibilities for the new sector position.- Routed incoming requests to the necessary organizations by email and in CCM Enterprise.- Prepared ATIP responses for ADM’s approval while adhering to short deadlines.- Ensured that the responses received were on time and completed by ATIP guidelines.- Improved service level compliance rate by streamlining organizational processes.