• Own the execution of a $225M operational program, coordinating cross-functional teams (engineering, operations, customer service, finance, etc.) to produce key deliverables and achieve objectives. Present the program's technical and operational processes to customers and team members.• Collaborate with technical and business owners to understand complex requirements and accurately translate them into technical solutions.• Initiate, build, and maintain key customer relationships to drive growth and increase customer satisfaction.• Develop and share best-practice knowledge of key subjects, domains, and software to increase productivity.• Design, develop, and maintain SQL and Python scripts to automate complex processes and reports.Key Achievements:• Generated $1M+ in revenue by leading the efforts of a unique loan program• Presented operational process flows to customers, effectively communicating the process, level of care, and strategy, resulting in a 90% reduction in customer queries.• Reverse-engineered and automated a weekly business review report using Python, saving management four hours/week and the company an estimated $12k/year.• Analyzed complex data requirements and provided the engineering team with technical specifications, logic, and direction on sourcing data from multiple SQL Server databases, reducing monthly manual intervention by 83%.

• Owned the end-to-end implementation of a unique loan program. Helped grow the program to a multi-million dollar revenue stream – coordinated cross-functional teams and developed technical and business solutions for the program.• Researched and identified the root cause of technical problems and developed solutions to prevent future occurrences.• Organized, designed, and directed complex technical changes for a key internal software program. Led weekly meetings with the engineering team to implement process improvements.• Designed and implemented reporting solutions that enabled stakeholders to manage operations and make effective decisions.Key Achievements:• Identified the root cause of technical issues and developed solutions that reduced downstream errors by 15x.• Tasked by interim company President to lead one-on-ones with senior executives to identify risks and gaps for the company's pending acquisition. Prioritized and mapped mitigation plans to maintain operational excellence and resolve critical gaps.• Designed logic and thoroughly tested 80+ fields for a Loss Analysis Summary Report. Led the offshore development team to create an automated industry-best report summarizing loan losses.

• Played a key role in almost every aspect of the consulting company. Partnered with the owner to deliver consulting services, identify and implement process improvements, and manage operations.• Applied a consultative approach to customer engagements, which included analyzing business needs and regulatory requirements, identifying gaps in processes, and developing written best practice recommendations.• Led process improvement projects from inception to completion to increase productivity and reduce costs.• Planned, organized, and performed on-site consulting engagements.• Collaborated directly with customers to deliver solutions that meet and exceed their expectations.• Developed best practice guides for our customers that helped them increase efficiency and maintain compliance.Key Achievements:• Won the company’s “Builder Award” for being “the one who can look at problems and see a different solution, and break big things apart and make them simple.”• Identified the root problem of an external reporting issue for a large national bank and implemented a solution that minimized errors, increasing the FHA agency scorecard from a C to an A. The improved score increased monetary incentives to the bank by 108%.• Designed and developed an internal application to automate a manual loan sample selection process, reducing this deadline-sensitive process by 20 hours/month.• Developed an automation script that increased the accuracy of audit procedures and reduced review time by 95%.