Taylor M. Christopher, Mha Email & Phone Number

Kansas City, Mo, Us

 Led efforts to embed Cerner within new business markets with a focus on Medication Process and Pharmacy products. Evaluated newly requested and archived/backlogged product innovation/enhancement proposals against current and future market needs to establish product roadmaps. Prepared Go to Market (GTM) strategy/campaigns to inform the intended consumer and ensure adoption of upcoming product innovations/enhancements. Identified New Market Entry (NME) opportunities and confirm alignment with overall corporate and product strategy. Responsible for creating and communicating business messaging to engage 1st party Health System clients and 3rd party vendors.

Kansas City, Missouri Area

 Led a $15MM operational business unit that drove the Cerner Retail Pharmacy software business with a client base greater than 800 Pharmacies. Prepared and presented executive level State of the Business briefings that led to Product teams leveraging the Retail Pharmacy Product IP to scale their own product offerings. Remotely managed and motivated both the Consulting and Business Operations teams that totaled 17 employees and represented local Costa Mesa, CA leadership, Consulting Solution Architects and Delivery Consultants, Business Analyst, and Drug Content Delivery team. Formulated and directed strategic software development based on ongoing industry analysis. Engaged with Health System and Traditional Retail Pharmacy clients directly and within community structured forums. Partnered with Sales, Finance, CMO, Supplier Contracting and Partner Management teams. Identified leaders within a team and formulated employee development plans to ensure growth opportunities for continued personal and business success. Actively monitored the evolving regulatory landscape and ensured requirements were incorporated into the software development roadmap to ensure clients were prepared and had the ability to remain compliant.

Kansas City, Missouri Area

 Managed the Consulting Division of the Emergency Department (ED) Charging solution with full project management and implementation oversight. Served as the project manager on 10+ successful client implementations. Developed and executed on defined business plans/goals with a focus on financials to ensure implementation costs remained within budget and zero Over the Limit Transactions (OLT) were assigned to the client. Supported associate professional development

Kansas City, Missouri Area

 Supported a suite of Outpatient Charge Capture solutions, including both Facility and Professional charging in the ED and Provider based venues. Assisted with the evaluation of client technology to ensure proper functionality and compliance. Supported clients following a conversion and through the payer denial process. Monitored regulatory agencies to ensure ongoing compliance with all relevant software.

Springfield, Missouri Area

 Led Patient Access through unit testing, development of policies and procedures, and identification of development opportunities during the enterprise transition to Soarian Financials. Leveraged Decision Support System (DSS) for ad hoc reporting and data analysis.  Spearheaded an effort to increase point of sale (POS) collections which led to the enhancement of the POS Deposit Matrix.  Assisted hospital departments and ambulatory provider clinics with software training, technical support, and go-live procedures. Acted as the point of contact for 3rd party software vendors.  Developed and disseminated education to front line staff on software or hardware changes.

Springfield, Missouri Area

 Facilitated multiple Clinical Committees. Assisted ambulatory entities with data collection and presentation related to Accreditation and Compliance Standards. Assisted with the CMS PQRI and ePrescribing data validation. Built and maintained the department intranet and internet websites. Developed and maintained patient and employee communications.

Springfield, Missouri Area

 Led the Guest Representative, Patient Transport, Lost and Found, and Shuttle Services teams. Assisted Department Leaders with complaint resolution. Performed employee hiring, evaluation, and termination functions. Participated in fiscal year budget preparation and subsequent monitoring of a $250,000 budget that exhibited a negative or zero variance during 5 of the 6 months as interim Director. Drafted a department restructure that reduced expenses while improving the efficiency of the transport team. The proposal received a recommendation from the Vice President of Organizational Development and was ultimately approved by the Executive Team.

Bachelor Of Science, Psychology

Master, Healthcare Administration