Taylor Macfarlane Email & Phone Number

Omaha, Nebraska, United States

• Accurately merging high volume inquiries from existing and prospective client accounts • Updating existing client account information • Efficiently routing consultation inquiries for all clinic locations to agents • Performing quality assurance reviews pertaining to client self scheduling to ensure accuracy • Exceptional communication skills • Auditing existing & prospective client accounts in Salesforce to ensure world class customer experience • Exceptional time management & multitasking skills • Frequently communicating with field managers regarding potential & existing client sales and scheduling

• Excellent interpersonal communication skills & customer service • Overseeing training of employees & coaching for performances • Effectively resolving customer grievances • Responsible for operations, procedures & sanitation • Maintaining & promoting a positive team oriented environment

• Maintaining & surpassing goals in a fast-paced environment • Accurately multitasking with high volumes of inventory • Documenting and verifying location of inventory

• Effectively resolving customer grievances• Excellent customer service • Accurately updating customer reward accounts • Promptly responding & routing incoming inquiries