Taylor Manners Email & Phone Number

Oceanside, CA, US

Carlsbad, California, United States

• Maximized employee and client performance with hands-on training and supportive mentoring.
• Mitigated dissatisfaction through timely resolution of client complaints or concerns.
• Spearheaded SOPs with a focus on Salesforce CRM to maximize customer communication and service while improving company organization and outreach.
• Trained workers in updated processes, leading classes, and preparing manuals for ongoing support.
• Met first call resolution goals with smooth handling of… Show more
• Met first call resolution goals with smooth handling of assessment, support, and correction for various issues.

Anaheim, CA

• Created training tools for clients approved and used by Major League Baseball to help ease transition to app and web-based services.
• Provided product and technical knowledge in support of pre and post sales activities.
• Partnered with sales in educating, selling, and training customers on products and services.
• Applied product and procedural knowledge to solve client problems appropriately and efficiently to enhance client experience.
• Maintained customer satisfaction… Show more
• Maintained customer satisfaction with professional management of complex escalated customer concerns leading to 90% retention rate year over year.

San Diego, California, United States

The Lafayette Hotel, Swim Club & Bungalows (San Diego, CA)

• Managed sales, catering and marketing team that consistently met and exceeded monthly and quarterly goals to increase business revenue by 30% year over year for three straight years.
• Locked in new sales by efficiently managing sales paperwork, developing detailed proposals and sales contracts.
• Developed industry- and customer-specific solutions based on technical expertise and product knowledge.
• Identified issues and solutions to eliminate backlog and maximize… Show more
• Identified issues and solutions to eliminate backlog and maximize workflows.
• Developed and implemented strategic plans to hit sales goals.

Boston, Massachusetts, United States

Created, developed and implemented all visual merchandising programs in home Victoria's Secret and PINK retail store location. Designed in-store displays in support of the organization's sales objectives. Traveled to other store locations within district to communicate visual strategy and assist in new store openings.

Carlsbad, California, United States

Ensured property events had a seamless turnover from sales to service and back to sales to achieve customer satisfaction with quality service while meeting and exceeding revenue goals. Worked directly with clients to coordinate all details and menus for client functions and meetings. Was responsible for writing Banquet Event Orders for all social and.

Del Mar, California, United States

Sales & Catering Coordinator (December 2009 – September 2011)Built, sent out and distributed banquet event ordersEntertained event and group inquiries; gave prospective clients a tour of the hotel’s facilitiesProcessed banquet checks at the conclusion of events, and reconciled sales revenue with F&B revenue totalsRan and interpreted reports for monthly.