Taylor Mcdaniel Email & Phone Number

United States

* Facilitated seamless onboarding and training of new clients* Collaborated with cross-functional teams to analyze and resolve customer issues, ensuring timely resolution and enhancing customer satisfaction.* Implemented and managed customized success plans for key accounts.* Conducted regular product demonstrations and presentations to educate clients on platform features and updates.

United States

* Managed high call volume with efficiency and promptness, ensuring exceptional service to all members* Provided valuable support to members by facilitating provider change requests, member ID card requests, and addressing benefit inquiries* Demonstrated proficiency in utilizing company systems to access Prior Authorization and claim status, enabling accurate and timely resolution of member concerns

Miami, Florida

* Efficiently and promptly handled a high volume of incoming calls* Verified patient insurance eligibility and provided assistance to healthcare providers* Furnished timely claim status updates to providers and insurance companies* Offered professional support to consumers, addressing their inquiries and concerns* Processed medical procedure authorizations* Categorized incoming claims accurately according to their respective lines of business

Miramar, Fl

• Efficiently and promptly managed a high volume of incoming calls• Ensured exceptional customer service experience for patients• Reviewed and validated patient demographics, eligibility, benefits, and authorizations• Demonstrated understanding of insurance coverage and Medicare/Medicaid guidelines• Provided professional and responsive telephonic support for patient inquiries and service calls• Executed assigned duties within DME/referral departments• Maintained strict confidentiality and organizational protocols• Conducted daily follow-ups on pending orders