•Reviewed end of week reports communicating any issues, problems, suggestions or positives to the GM on a regular basis •Maximized the number of covers on a daily basis and focused on business goals by monitoring reservation lines for voicemails and reservation requests•Trained and managed staff performance during service periods to provide a level of hospitality to all customers •Partnered with the business owner to manage the scheduling of all reservation staff•Handled disputes and complaints between staff and customers while remaining focused on problem-solving•Coordinated with the back of house management during service periods to convey any needs or concerns•Promoted current features, items of interest, business goals + focus•Maintained a positive image as one of the key faces of the business by becoming a point of contact for reservations to build relationships and connections with guests •Resolved equipment failures and facilitated equipment updates to increase the overall performance of the staff and business