- Lead all aspects of rent collection and account reconciliation for a portfolio of 1,000 units, consistently achieving timely payment outcomes.- Manage delinquency processes, working closely with tenants to resolve outstanding balances through strategic communication and individualized payment solutions.- Oversee legal compliance and eviction proceedings, ensuring alignment with regulatory standards and minimizing disputes.- Serve as a primary liaison for tenant relations, balancing company goals with a tenant-centered approach to foster community and positive experiences.- Implement and streamline operational processes that have led to improved collection rates and strengthened tenant relationships.

Direct vendors to assigned locations to manage customer traffic and improve customer experience

Help customers and clients develop a creative eye in customizing unique floral bouquets to their wants and needs.

Organize and deliver packages and letters efficiently

Perform daily laundry duties to ensure the cleanliness of athletic team attire

Assist customers in organizing events through personal desires and manage storefront by restocking shelves

Prepared drinks and orders to satisfy customer requests and assisted in hosting events

Maintained a clean living space for residents through cleaning of bathrooms, hallways, lounge, and laundry room

Maintained the storefront and displayed product in an aesthetically pleasing way

Completed various tasks to promote customer experience