Business and Program management executive with strong leadership skills and a constant focus on customer satisfaction and business success in dynamic customer environments. Developed effective strategies to win, grow, and retain profitable technology and services based programs in the Intelligence Community. Eighteen years experience as a hands-on Program Manager. Extensive experience in fast-paced, dynamic environments where customer relationships, service delivery, and cost management are key success factors. Earned trust of customers through transparent communication, effective problem solving, keeping commitments, and creative cost controls.