Taylor Morgan Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

- Functional lead on implementation projects- Responsible for collecting requirements, conducting fit-gap analysis, designing the future state, and building the solution- Managed end-to-end project delivery, including testing phases (SIT, FUT, and UAT) and client training- Supported go-live activities to ensure successful technology launch- Successfully implemented Ivalua and Coupa technology solutions tailored to client requirements- Conducted training sessions and provided ongoing client support, ensuring optimal use of implemented solutions- Developed and maintained strong client relationships, ensuring high levels of customer satisfaction and repeat business- Participated in pre-sales activities, including conducting demos, creating implementation approach decks, and developing Statements of Work (SOWs)- Collaborated with the sales team to identify new opportunities and provide technical expertise during the sales process

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

- Owned and managed multiple engineering projects while leading a small team of engineering designers- Worked closely with client stakeholders to drive project requirements and ensure fluid understanding between business and technical demand- Presented design proposals and progress reports at stakeholder meetings to ensure project alignment - Collaborated with project managers, architects, and consulting engineers to facilitate a smooth project design and commissioning- Responsible for managing all aspects of projects including budget, time allocation, and resources- Engaged with clients to develop professional relationships and grow overall project pipeline

London, Canada Area

-Developed websites for 3M Canada products using IBM FUZE and HTML coding-Worked in a team environment to complete 2 week task sprints-Gained a large understanding of website development

London, Ontario, Canada

-Responsible for delivering IT support to all of 3M Canada employees at a Tier 2 expertise-Managed development projects at 3M Canada that included: implementation of new phone system, cost analysis for purchasing, creation of end-user IT guides-Trained incoming new interns for 4 months to replace my role while also managing their day-day tasks

Ottawa, Canada Area

- Responsible for supporting customers in all aspects of message routing, both hardware, and software based- Spoke directly with customers in order to trouble shoot issues and find a solution, for both technical and non-technical inquiries- Used different programming languages such as C++, C, Java, and .NET to replicate the customer's issue in order to determine a solution- Conducted product replacements for customers when needed, which involved arranging logistics for replacing the product- Submitted bug reports and retested internal bug reports to further improve the software and hardware at the company-Aided in rewriting customer documentation to further improve the quality of documents available to the customer