Taylor Muth Email & Phone Number

Big Sky, MT

Big Sky, MT

Seward, Alaska, United States

Big Sky, MT

• Creates itineraries for members, guests, and prospective members during their visit.
• Interfaces with other departments to meet member and guest requests.
• Responsible for charging services and creating member profiles using a club management system.
• Assists Member Services Manager with written collateral to describe programs, activities, and events at the Club and in the community.

Big Sky Meadow Village, Montana, United States

• Handled guest issues that escalated past the front desk agent level
• Acted as the Lodge’s point of contact resort-wide, and lead security protocols in case of emergencies
• Responsible for hiring and training of front desk staff, and ensuring that daily checklists are completed
• Communicated with upper management and other lodging departments daily

Mesa Verde, CO

• Utilized SMS to perform daily housekeeping and front desk operations
• Assigned daily tasks to housekeeping, laundry, and custodial teams while assisting as necessary
• Resolved billing discrepancies and payments with third-party companies
• Led by example to ensure all daily procedures were completed in both departments while following company COVID procedures

Westfield, Indiana, United States

• Oversaw, trained, and supervised all duties performed by Front Office employees
• Managed all Accounts Receivable operations including communications, billing, and organizational upkeep
• Responsible for ordering and tracking inventory for lobby market items and office supplies

Garmisch-Partenkirchen, Germany

• Creates and assigns task sheets for up to 28 room attendants daily using Opera PMS
• Inspects approximately 40 rooms a day for company cleanliness and maintenance standards
• Coaches, monitors, and develops team members for improved performance
• Resolves guest requests and complaints in an efficient and courteous manner

Garmisch-Partenkirchen, Germany

• Prepared resort rooms for guest arrival and provided full stayover service, including restocking amenities, changing linen and terry, and general daily cleaning
• Informed supervisors of any maintenance deficiencies needing attention in guest rooms
• Assisted coworkers as needed to promote teamwork and increase daily efficiency

Bloomington, Indiana Area

• Exceeded guest expectations by providing excellent customer service
• Processed guest arrivals and departures including all necessary payments using Hilton OnQ PM
• Answered inquiries pertaining to hotel services, guest registration, and travel directions in addition to making recommendations regarding shopping, dining, or nearby entertainment
• Cleaned and maintained the lobby and restocked supplies in the “Garden Pavilion” guest pantry
• Performed cash drawer audits on a… Show more
• Performed cash drawer audits on a daily basis at the Front Desk, in addition to monthly bank audits of all cash boxes used by the Food & Beverage department Show less

Bloomington, IN

• Aided in checking-in over 1,000 residents to the building for three consecutive academic years
• Assisted residents with various questions concerning university operations, navigating the local area, etc.
• Handled maintenance requests and answered phone calls
• Processed incoming mail and packages and facilitated delivery to students

Panama City, Florida Area

• Rotated through guest services, housekeeping inspection, and recreation departments over a twelve week period
• Processed check-in/check-out of guests using AS400 PMS, collected payments, and was responsible for key control and bank audits
• Advocated for guests to provide the highest level of guest satisfaction during their stay
• Performed daily housekeeping arrival inspections, recorded and reported all maintenance deficiencies, and made corrections if units did not meet company… Show more
• Performed daily housekeeping arrival inspections, recorded and reported all maintenance deficiencies, and made corrections if units did not meet company cleanliness standards
• Planned and implemented recreational programs for guests and vacation rental owners and their families Show less

Carmel, IN

• Assisted in set-up and tear-down of events
• Served in buffet, cocktail and formal dinner settings
• Participated in catering events such as the Indianapolis 500 and the U.S. Mayor’s Conference

Greenwood Park Mall

• Provided excellent experience for all guests
• Assisted in training new employees
• Participated in marketing efforts
• Maintained a clean and fully stocked front-of-house during peak hours