-Extensive experience in the pharmaceutical & centralized congress event space-Lead a team servicing 30+ client accounts who collectively attend 850+ tradeshows/conventions and special events per year- maintain complex and meaningful relationships with high profile clients; proposing new ideas to improve on their current initiatives, enhance presence on the show floor, manage show schedules and budgets. Includes day to day liaison, weekly calls, and occasional travel to meet clients and ensure satisfactory set up of exhibits, delivery of services and program management-specialized in fast paced, time sensitive; small format- high volume trade shows/corporate meetings/special events. Focused on client programs who attend between 50-150 shows per year-create, update and manage proprietary client website database and ordering systems-oversee all project estimates and pricing before sending to customer; as well as final billing and invoicing within a 10% variance of job cost-Streamlined processes and procedures for efficiency and accuracy; hand crafted project management timelines to ensure accuracy and accountability -effectively communicate with all internal departments to execute projects within the contracted timeline and budget constraints-Collaborate with external partners in graphics, AV, print and fabrication to deliver necessary trade show booth components -stay current with industry trends and new display product options. Maintain outside vendor relations, and negotiate discounted rates and incentives -successfully spearheaded initiative to restructure exhibit services department compensation planning to raise hourly rate of employees-skilled in sales presentations and RFPs

_ provide high level customer service as required to support internal & external clientele in a fast paced, high volume trade show and special events industry.- Order Entry & Processing; via direct client communication or through proprietary client websites- Initiating new opportunity requests through internal systems, for all orders received- Effectively creates estimates based on knowledge of inventory and event needs- Proper Execution of Show Service orders as needed- Coordinate shipping with internal and third party providers- Enter all work into COMS, Czarnowski’s web based workflow systems- Communicate with all necessary departments to complete tasks- Pre Ship and Quality Control check every item that leaves the facility- Manage client specific ordering websites to accurately maintain inventory- Monitor ordering and usage history of all inventory items- Invoice clients for work performed- Manage the collections process as needed- Work directly with account teams nationwide to meet client needs - Maintain a high level of client satisfaction- Participate in meetings and conference calls with both external clients and internal project teams, ensuring each team member understands the scope of work and their responsibilities- Presents budgetary and progress reports- Provide 24hour on call support to internal and external client base- Effectively communicate with clients via, telephone and email- Manage new production projects from start to finish- Maintain positive vendor relationships and keep up to date on product knowledge and familiarization- Act as a support person to account teams when needed

•Assigned to 25+ trade shows per year•Work closely with In- House team in the collateral preparation and pre show correspondence with exhibitors & third parties•Accurately perform extensive data entry including; exhibitor lists, price masters, orders, payments, etc…•Communicate professionally with customers via phone, fax, email, or in person•Work as part of a cohesive desk team as well as independently at show site requiring only (1) rep•Solicit the sale of upgrade or additional equipment/ services•Properly handle and process various forms of payment, create invoices, and collect all money for services before, during and after an event•Investigate & resolve complaints and questions regarding billing and services rendered•Effectively communicate with all departments and account executives on the corporate and branch level in order to resolve issues and distribute important information•Customer Service Certified