• Developed and implemented written procedures for store operations, including opening, and closing the store• Handling of cash, sales, gift cards, vouchers, deliveries/pick up coordination, and other relevant procedures as needed• Managed the processing of donated items, managed the rotation of items and the disposal of donated items in a timely fashion• Handled sorting, tagging, displaying, and disposing of donated items• Managed supply inventory, completed purchase orders as necessary and monitored all invoices• Experience with “point of sale,” computerized sales and inventory systems• Maintained and increased knowledge of resale, thrift, consignment, and retail trends through daily reading (e-mail list serves, publications)• Ensured all store maintenance was accomplished• Ensured staff assignment, breaks, PTO (vacation, sick, personal leaves, etc.) were scheduled• Created and maintained overall store presentation.• Provided input to senior management decisions• Knowledgeable of and ensured compliance with all company policies and procedures.• Knowledge of company and store policies and procedures• Evaluated procedures and make recommendations for increased efficiency, savings and cost reductions• Compiled reporting for customers and vendors, as well as managed vendor relationships • Promoted from Sales Associate to store manager

• Answered heavy call volume to schedule service calls• Filed paperwork, sent faxes and organized documentation