Taylor Potts's Location
Greater Chicago Area, United States
Taylor Potts's Contact Details
Taylor Potts work email
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Taylor Potts personal email
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Taylor Potts phone numbers
About Taylor Potts
Taylor Potts is a Event Technology Manager at FIRST at FIRST. She possess expertise in event planning, customer service, sales, hospitality, training and 16 more skills.
Taylor Potts Work Experience Details
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Event Technology ManagerFirst Oct 2020 - PresentVirtual -
Sr. Account Project LeadMeetings & Incentives Worldwide, Inc. Jan 2020 - Oct 2020 -
Event Technology Consultant, Web & App DeveloperBcd Meetings & Events Nov 2017 - Jan 2020• Worked directly with internal and external clients to determine requirements, process flow, system capabilities, design and provide overall consultation prior, during and post the development of a registration website and mobile app• Designed and built websites and apps ranging from standard to complex that provided an exceptional user experience while also considering efficient backend management and reporting using various registration tools and development software (Cvent, Cvent Inquisium, QuickMobile, SpotMe, LiveInsights, PhotoShop, HTML coding)• Created, communicated, and drove the web and app development timeline on all assigned projects• Strong project management and problem-solving skills handling various overlapping project timelines with key stakeholders• Consulted with clients on best practices while utilizing strong attention to detail and communication throughout the course of the build -
Associate Program ManagerBcd Meetings & Events Aug 2016 - Nov 2017Ann Arbor, Mi• Primary contact for all aspects of full service event management, including sourcing, contracting, client consulting, planning, website and mobile app development and management, creative development, registration management, budget management, supplier management, and onsite operations• Developed, created, implemented program websites and mobile apps using various online registration tools (Cvent, QuickMobile, LiveInsights)• Strong project management and problem solving skills, handled various project timelines with key stakeholders and consulted with clients while utilizing strong attention to detail and communication throughout the course of a program
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Registration ManagerBcd Meetings & Events Nov 2014 - Aug 2016Chicago, Il• Primary contact for all aspects of attendee management• Developed and managed timelines, reports and attendee communications• Participated in the website development process including, copy deck review, testing, providing feedback and consultation• Conducted client/internal meetings including, kick off, website development, live turnover, weekly status, TD briefing and debrief• Monitored registration counts for availability within hotel blocks, activities, sessions and travel• Managed registration inbox and responded to all attendee, client and supplier inquiries• Responsible for the data integrity and timely delivery of all attendee reports including, attendee status, room block capacity, travel manifest, name badge, special needs, activities, rooming list, roster, etc.
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Area Sales Manager | Canada, MidwestGroupon Getaways Jan 2014 - Nov 2014Chicago, Il•Prospected, consulted and closed relationships with various types of top tier hotel partners•Created compelling travel deals for Groupon’s 80 million subscribers featuring top hotels in the Midwest and Canada•Negotiated contracts using financial and consultative conversation, strong sales process and creative solutions to hotel partner’s existing or upcoming needs• Developed strategic new partnerships in growing B2b’s, boutique and corporate properties top-rated on TripAdvisor, Lonely Planet and Jetsetter. -
Training & Quality Assurance SupervisorEntertainment Cruises Inc. Jan 2013 - Dec 2013Chicago, Il• Oversaw and managed up to 100 sales representatives who interacted with clients in 8 cities nationwide• Recruited and interviewed potential employees in order to maintain a revolving intern program• Completely revamped training program, trained 70+ new hires in extensive product knowledge, reservation software, customer service and sales skills• Designed, created and executed training courses on a monthly basis• Led the coaching program, listened, tracked, and scored recorded calls in order to conduct weekly and monthly one-on-one sessions to review agent’s performance and sales statistics• Prepared monthly Quality Assurance and Coaching Report to corporate management -
Senior Group Sales Associate & Team LeaderEntertainment Cruises Inc. May 2012 - Jan 2013Chicago, Il•Converted prospects into clients; handled parties of 20+ in account management for corporate and special events•Comprehensive knowledge of product offerings, services, pricing, and promotions of 27 vessels in 8 cities•Consistently scored in the top 10% for both revenue booked and call conversion•Led a team of 20 agents while running my own book of business; responsible for monthly one-on-one coaching•Responsible for managerial work: accounting issues, customer service emails, checking agent orders, city office issues
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Event Planning InternUniversity Of Missouri Aug 2009 - Jun 2012Career Services; University Of Missouri• Organized, promoted, and implemented three small scale and one large scale event each semester: resume workshops, educational programs, career fairs• Student lead on first annual “Dress for Success” networking event from start to finish, over 150 attendees• Student lead on CAFNR Hospitality Career Fair from start to finish, over 450 attendees• Created innovative ways to promote career development among students, critiqued resumes and mock interviews -
InternHotel Cellai Jun 2011 - Aug 2011Florence, Italy
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Front Desk AttendantHoliday Inn Executive Center; Columbia, Missouri Jul 2010 - Nov 2010
Taylor Potts Skills
Event Planning
Customer Service
Sales
Hospitality
Training
Sales Management
Time Management
Event Management
Social Media
Social Networking
Account Management
Customer Service Management
Organization
Quality Assurance
Entertainment Industry
Management
Coaching
Microsoft Excel
Multi Tasking
Recruiting
Hospitality Industry
Taylor Potts Education Details
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Emphasis In Leisure Management Services; Minor In Hospitality Management- Event Planning
Frequently Asked Questions about Taylor Potts
What company does Taylor Potts work for?
Taylor Potts works for First
What is Taylor Potts's role at the current company?
Taylor Potts's current role is Event Technology Manager at FIRST.
What is Taylor Potts's email address?
Taylor Potts's email address is tp****@****ves.com
What is Taylor Potts's direct phone number?
Taylor Potts's direct phone number is +131261*****
What schools did Taylor Potts attend?
Taylor Potts attended University Of Missouri-Columbia.
What skills is Taylor Potts known for?
Taylor Potts has skills like Event Planning, Customer Service, Sales, Hospitality, Training, Sales Management, Time Management, Event Management, Social Media, Social Networking, Account Management, Customer Service Management.
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Taylor Potts
Tampa, Fl1pwc.com -
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2umail.iu.edu, usbank.com2 +161230XXXXX
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4roberthalf.com, gmail.com, colehaan.com, carmax.com
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