Taylor Raffaelli (Bye) Email & Phone Number

• Cultivate and expand relationships with carrier accounts to drive claims volume growth and consistently deliver exceptional service.• Lead a cross-functional team to achieve monthly targets, ensuring efficient claim processing and closing percentages.• Act as the liaison for our clients, facilitating clear and effective communication to enhance account satisfaction.• Conduct lead generation, outreach, and account prospecting to identify new business opportunities and support account growth.• Utilize CRM tools to track client interactions, manage the sales pipeline, and report on key metrics.• Oversee the end-to-end process for client projects, ensuring high-quality delivery and adherence to their service standards.• Review and interpret contracts and agreements to provide clients with optimal solutions that meet their needs.

• Maintains a positive relationship with existing clients to ensure we meet/exceed service needs. • Serves as a daily communication contact for claim needs between existing clients and Homelink.• Operational duties as a Claims Manager. Oversight of claims assigned. • Oversee Housing team to ensure claims are executed correctly and the housing process meets the needs of the insurance adjuster and policyholder. • Contact existing customers to discover needs for expansion of services within accounts and offer options to clients based on potential requests that are found. • Contact potential customers, within existing accounts, to discover needs and offer options based upon needs that are discovered.• Educating customers on Homelink’s scope of service.• Generating potential new business opportunities/leads within accounts. Making introduction to Account Executive team when applicable. • Managing and solving customer complaints and/or concerns.• Strong partnership and communication with Sales and Operations team. • Appropriately utilizing Salesforce automation tools to track progress, daily sales activities, manage pipeline, and report goals.• Collaborating with National Account Managers and Operational teammates to develop strategies and executional milestones to incrementally grow business opportunities.

East Dundee, Il

- Search and locate rental properties available across the country for families that have been displaced from their home.- Communicate with policyholders to understand temporary housing needs, coordinate logistics for policyholders to view available options and follow up as needed.- Contact landlords to confirm rental availability and requirements on options to ensure that the property meets policyholder's needs.- Negotiate lease terms, fees and deposits with potential landlords.- Process furniture order needs for housing claims.- Present housing options for approval to Claims team.- Partner with move in team to process leasing paperwork for each claim.- Complete Fair Rental Value requests.- Deliver exceptional customer service to our policyholders during their temporary housing placement. Apply critical thinking skills and offer solutions to appropriately address each family’s unique needs.- Provide an immediate and timely response to families.- Assist with Move-In Coordinator duties as needed

East Dundee, Il

- Assist families that have been displaced from their home to secure temporary housing accommodations.- Partner closely with the Housing Coordinator and complete move-in logistics of the housing claim once a rental option has been secured with the policyholder. - Coordinate all aspects of the lease execution with the policyholder and landlord. Ensures leasing paperwork is thoroughly reviewed and completed in accordance with company standards and regulations.- Ensures lease documentation aligns with claim option details and housing job details. Addresses and corrects any discrepancies. - Confirms furniture rental needs with family and coordinate delivery schedule with internal team. - Communicates with policyholder on all property move-in requirements. Collects move-in checklist to verify all steps are accomplished accurately. - Follow up with the Hotel department to transition the policyholders stay from hotel to housing.- Responsible to enter leasing paperwork and claim terms accurately in internal database and update housing claim information in the system as needed. - Prepares check request for claim and initiates summary paperwork for review by claims team.- Provide customer service support to policyholders during the preliminary move in time frame and address any property issues that may arise. - Assist with Housing duties as needed. - Deliver exceptional customer service to our policyholders during their temporary housing placement. Apply critical thinking skills and offer solutions to appropriately address each family’s individual needs.

East Dundee, Il

- Managed 50-100 files at a time to ensure deadlines are met- Assisted in role development and new processes for the Extensions Coordinator position - Trained other Extension Coordinators- Monitor the status of lease terms for policyholders regarding their temporary housing needs. - Address customer service concerns regarding policyholders stay in temporary housing. - Ability to review and understand lease terms and provide guidance to policyholders. - Communicate with policyholders and insurance adjusters on status of temporary housing needs once families are moved into a property. - Confirm, track and record pertinent information in our internal CRM system. - Collect data and compiled company reports.- Problem solve through challenging claims and partner with appropriate departments when needed. - Build rapport with adjusters, policyholders and vendors. - Provide an exceptional customer service experience to our policyholders during their temporary housing stay and apply critical thinking to provide solutions to appropriately address each family’s individual needs. - Assist with customer service support when needed.

East Dundee, Il

- Assisted the Coordinator with their day-to-day operations. - Made calls to family to get status on their home repairs. - Provided formal Notice to Vacates to landlord - Extended leases

Huntley, Illinois

Dekalb, Illinois

Huntley, Illinois

Algonquin, Illinois