-Managed an award winning luxury brand team (Top 1% in San Francisco & Nationwide) directly reporting to the CEO + recognized by the Wall Street Journal & Real Trends’ America’s Best Real Estate Agents-Support the team’s day to day operations which resulted in boosted team transactions by 25% ($51M in sales volume) in 1st year, $71M in 2nd year -Create meeting outlines for team meetings, coaching calls and trainings and hold agents accountable to tasks through weekly follow ups + project management system-Lead content creation for website, social media, listing descriptions, buyer/seller presentations, email campaigns and mailers -Participate in hiring new Virtual Assistants and Sales Agents by managing the recruiting pipeline and funnel-Create 30-60-90 day agent success onboarding plans and Takami University trainings, which makes it easier to train new sales agents, increases efficiency and makes our business more scalable-Prepare a quarterly business review presentation with YoY stats highlighting strategic goals and performance which allows us to re-strategize current initiatives & implement improvements-Boost team morale by coordinating team bonding activities, volunteer days and nominating team members for displaying our core values at team meetings -Tech savvy and proficient in managing complex calendars for CEO which includes vendor schedules, transaction deadlines, contract to close priorities, meetings and travel-Manage all transactions from Listing Appointment to Close of Escrow in Monday.com with over 400 checklist items -Project manage 5-18 listings simultaneously under tight timelines by coordinating vendors, contractors, insurance, forms & updating sellers throughout the process-Create relationships and negotiate with vendors to provide the best value for our clients and oversee multiple renovation projects from beginning to end -Oversee Virtual Assistants who assist with daily tasks such as marketing, contractual documents, presentations

-Manage a portfolio of 12 property partnerships by reviewing monthly resident forecast and setting growth priorities resulting in 4%-10% MoM growth -Establish and maintain relationships with the nation's largest multifamily developers and management companies across the San Francisco market by building rapport and scheduling check ins to brainstorm areas of improvement for our customers and team -Audit billing portal to uncover overdue bills and delinquencies, which resulted in recovering over $10k in November-Manage and track renewals which resulted in appx 40% renewal rate from November - February -Resolve conflict in a timely manner to benefit all parties while keeping a high level of service in mind

-Host showings at partnered properties which resulted in a 44% conversion rate of all prospects toured in my first 5 months, 20% higher than the associate average -Hire and manage a team of operations associates and interns to facilitate the sales process through lead generation, tours, matching housemates, and providing a seamless move in experience for over 500 residents -Perform monthly tour audits/provide feedback to associates which resulted in a 20% increase in individual conversion rate -Train operations associates across five markets on sales tactics and closing techniques -Moved from 2.86% to 0% vacancy costs in 30 days by revisiting lease break criteria and housemate replacement assistance -Track applicant pool balance and market rental rates weekly in order to adjust pricing as needed -Create a spectacular experience for new residents by streamlining, automating, and scaling processes that result in improved efficiency and timelines-Create new sales pitch and strategy for phone tours to be used market wide which yielded 5% payment rate over 5 months

-Managed the Arizona independent driver recruitment campaign for over 1 year resulting in 8,000 candidates added to the top of the funnel and 2,500 active independent driver-providers (IDP)-Achieved 95% on-time performance levels by monitoring supply levels and encouraging IDPs to take trips at peak times -Recruit a virtual fleet network that saves $164K per month that nearly cuts the cost of transportation in half for health plans-Serve as the lead operations market manager in the Tucson market by maintaining supply levels, overseeing the flow of the office, and hiring/managing a permanent local team.-Develop punch card rewards and incentives for IDPs who have been offline for over 3 weeks to encourage them to drive during peak hours, which resulted in 63% participation with savings of over $10K per week-Address and resolve grievances submitted by healthcare providers by following up with the driver and providing consistent and detailed reporting-Member of the Veyo Compliance and Quality Committee, which meets to discuss ongoing issues in various departments and recommend improvement projects and processes

-Assist with daily driver-provider onboarding which increased active driver-providers by 143% since January -Manage daily Craigslist postings four times a day in Phoenix and Tucson markets in order to increase driver-provider sign-ups -Develop and execute local marketing initiatives that build the Veyo brand and increase top-of-the funnel demand -Planned and hosted two appreciation events that focused on rewarding and retaining driver-providers -Created a brand ambassador program to launch on local college campuses that focuses on driver recruitment and fosters brand awareness-Manage a personal driver-provider referral program, which has increased referral sign-ups by 533% in just one month

-Promote club and venue events through social media twice a week to maximize event revenue and overall attendance -Coordinate party bus transportation for guest list members to and from club events, which increases venue attendance by 100-150 people per night -Build relationships with guests by being sociable and outgoing which results in securing a loyal clientele

-Utilized sales tactics to effectively maximize occupancy and overall profitability -Publicized a three month renewal campaign which resulted in a 41% retention rate -Built a tight-knit community by being an active role model that interacts with residents daily in order to increase retention -Organize monthly social gatherings for residents in order to build an environment where residents feel appreciated and at home -Tracked features and trends of the market through market surveys and occupancy reports

•Assist management and staff to support daily business operations by managing calendars, overseeing travel arrangements, designing documents, and increasing efficiency to improve service in the workplace •Support several event logistics for recruiter relations, employee functions, and student engagement activities

•Innovate social and academic events for the W. P. Carey Residential Community•Build a tight-knit community by being an active and positive role model that interacts with residents daily in order to increase retention from freshman to sophomore year of college•Advertise upcoming events by utilizing tools such as Microsoft Word flyers, Facebook events, e-mail, word of mouth, and personal invitations reaching an average attendance of over 20 students per event •Maintain confidentiality regarding student information and residential conflicts which resulted in building a trusting and respectful community•Promote spirit, pride, and tradition by encouraging all students to get involved in community events and campus organizations •Serve as a peer resource by directing students to university resources for personal, academic, or social concerns •Assisted in the selection and evaluation of Peer Programmer applicants by evaluating their teamwork and ethical skills during group interviews which resulted in 30 new staff members •Encourage staff morale by personally recognizing achievements of individual Peer Programmers which results in a better focused work environment where staff members feel appreciated •Manage a team of programmers by holding bi-weekly meetings to discuss issues in the community and recommend improvements •Awarded the 2012-2013 Peer Programmer of the Year

•Help with the set up and break down of orientation programs, university wide •Presented general university information during new student orientations by answering all guest questions and directing them to resources, which resulted in high quality customer service to all incoming freshman, guests, and ASU staff•Facilitated small group discussions with incoming freshman by leading group activities and icebreakers, which resulted in providing them knowledge of campus life, campus resources, and keys to academic success•Complete inventory counts at the end of each program

•Organized five on-campus events to generate public interest in the IMAX brand which increased local sales by 5% •Increased social media traffic to the IMAX Facebook and Twitter pages by creating interesting and relevant content online about new IMAX movie releases, trends in the film industry, and on-campus events •Engaged students on campus to build customer preference and educate them on the benefits of the IMAX experience

•Manage and oversee seating board which results in a smooth dining experience for all guests and staff•Maintain a positive and upbeat spirit in a fast paced environment to reinforce a positive dining experience •Communicate with numerous customers by listening carefully and working with colleagues to meet customer needs which results in keeping a loyal clientele