Taylor Kurian Email & Phone Number

• Managed a caseload of over 2,300 clients and communicated with clients via internal chat, Zendesk, and phone calls.
• Responsible for assisting clients with prescription needs, scheduling, paperwork requests, navigating the app, and any other needs.
• Took on special assignments such as conducting quality checks with our in-network clients.
• Refined customer service skills for clients struggling with mental health issues.

Austin, Texas, United States

• Created weekly schedules based on predicted staffing needs, budget, and employee requests.
• Developed incentive programs to help the store achieve 55% over the projected sales goal for the season, (over $650k in sales in less than two months).
• Managed 25 employees, delegating tasks and conducting performance evaluations.
• Assisted in all parts of operations from setting up multiple stores, assisting in training other store managers, and helping with inventory and breakdown at various locations.

• Created and explained policies to clients interested in supplemental insurance.
• Developed proficiency in the company’s products, including accidental hospital benefits, whole-life policies, and term policies.

• Provided excellent customer service while working in a fast-paced environment and fulfilling orders for both bar and restaurant patrons.
• Developed strong product knowledge, a skillset applied in several other positions.

• Guided and coached a team of 30 people to achieve individual growth and sales production targets.
• Created and maintained training and coaching materials based on staff feedback.