Taylor Kurian Email & Phone Number

•Managed a caseload of over 2,300 clients and communicated with clients via internal chat, Zendesk, and phone calls.• Responsible for assisting clients with prescription needs, scheduling, paperwork requests, navigating the app, and any other needs.• Took on special assignments such as conducting quality checks with our in-network clients.• Refined customer service skills for clients struggling with mental health issues.

Austin, Texas, United States

• Created weekly schedules based on predicted staffing needs, budget, and employee requests.• Developed incentive programs to help the store achieve 55% over the projected sales goal for the season, (over $650k in sales in less than two months).• Managed 25 employees, delegating tasks and conducting performance evaluations. • Assisted in all parts of operations from setting up multiple stores, assisting in training other store managers, and helping with inventory and breakdown at various locations.

•Created and explained policies to clients interested in supplemental insurance.• Developed proficiency in the company’s products, including accidental hospital benefits, whole-life policies, and term policies.

•Provided excellent customer service while working in a fast-paced environment and fulfilling orders for both bar and restaurant patrons.• Developed strong product knowledge, a skillset applied in several other positions.

• Guided and coached a team of 30 people to achieve individual growth and sales production targets. • Created and maintained training and coaching materials based on staff feedback.