Respond to Inquiries / Process leads. Build Quotes. Answer calls and emails from customers. Process AV orders. Assist marketing. Attend networking events. Schedule team. Approve time off requests. Communicate with venues regarding upcoming events. Document core sales processes. Track daily, weekly, monthly, and annual tasks. Run reports for weekly and monthly meetings. Collect and organize our media, pictures, and video. Update CRM with contacts and venue info. Respond to and distribute company Reviews. Process mail / payments / past due invoices. Assist leadership team with any other tasks to be successful.

Responsible for planning all details of an event and managing client requirements to ensure that group bookings and assignments run smoothly, accounts are kept in order, and the department is meeting its financial goals. Duties include putting together details relative to food, beverage, set-up, audio-visual equipment, rooms, accounting, special needs and physical presence and/or on-site coordination as necessary and most importantly, to the guest's satisfaction.

Provide attentive and courteous customer service to guests throughout their stay while representing the hotel. Communicate effectively with all staff and departments to meet guests’ needs. Train new Front Desk agents as well as over see the front office and valet staff. Develop and implement new policies and procedures. Act as Hotel Manager whenever necessary. Assists in emergency and security procedures to keep staff and guests on property safe. Coach and correct staff fairly to ensure a quality guest experience.

Designed and maintained a monthly newsletter to update donors. Managed data sources to keep track of camps, clubs, parents, volunteers, donors, and fundraisers. Create and collaborate with a team to plan and execute fundraiser events across the county. Coordinate area staff meetings, committee meetings, and volunteer dinners.

Supervise tasks, monitor performance, ensure adherence to company policies, and delegate work to other employees. Track inventory of goods, place orders with vendors, and coordinate proper delivery times. Train new employees on customer service, personal initiative, and company procedures.

Coordinated weddings, corporate events, and private workshops. Organized event staffing. Assisted with creating and implementing social media content. Maintained website, blog, and online store. Created brochures, proposals, and questionnaires for clients. Launched a series of Pop Up dinners benefitting Family Care Network, Inc.

Assisted in planning and preparation for annual fundraiser. Pursued, scheduled, and managed local volunteers at The Big Event. Maintained budget while ordering event necessities. Collected and arranged auction items for display at fundraiser. Developed creative ideas for unique designs and effective outreach to local professionals.

Operated cash register and fulfilled customers order in a timely manner. Maintained cleanly cafe and organized stock room. Assisted in training and provided good customer relations while keeping up with the the pace of the cafe.

Built corporate budget templates, updated databases, and guided the writing of justification for capital projects. Developed strong communication and Excel skills in a professional environment. Exposed to Oracle General ledger and Oracle Assets Management database.