• Served as the Business Product Owner for Salesforce and mobile application tools, acting as the subject matter expert for the field sales team. Provided troubleshooting support, conducted root cause analysis and worked closely with the IT team to identify and implement solutions. • Led the execution of Salesforce system enhancements to field sales team from pre- to post-launch support. This included gathering requirements, prioritizing sprints, collaborating with cross-functional teams and mobile developers, conducting end-to-end User Acceptance Testing (UAT), facilitating field sales team training sessions, creating informative one-pagers, and providing go-live support.• Collaborated with cross-functional teams to implement best practices and standard operating procedures for order fulfillment, inventory management, and customer service.• Presented challenges and opportunities to senior leadership by establishing a reporting schedule and leveraging key insights to drive strategic recommendations. • Offered support and guidance to analysts responsible for the day-to-day activities of the field inventory program. Managed escalations and monitored compliance with established protocols. • Led coordination of new product launches for the trunk stock program. This involved setting up system tools, configuring product details, and ensuring accurate pricing information.

• Managed trunk stock program for the field sales team, overseeing inventory, samples, and complaint reporting processes.• Coordinated and conducted field inventory audits and implemented process improvements that significantly reduced discrepancies.• Led cross-functional teams on various projects focused on enhancing regulatory compliance and implementing new field inventory policies.• Initiated and implemented policy improvements for pending orders processes, leading to timely processing and increased revenue generation.

• Partnered with sales representatives to implement solutions that drive business results for top customers.• Managed key accounts including chain locations with 1MM+ in revenue.• Initiated process improvements that reduced inaccuracies and discrepancies.

• Spearheaded new product launch training for entire customer service department, enabling team to gain hands on experience and increase their product knowledge.• Initiated, developed, and executed culture projects.• Leading expert for three consumer brands, representing over 175 products. Acted as primary liaison between customers, sales representatives and R&D.• Conducted quarterly audits for product orders to ensure accounting compliance• Responded to up to 115 direct customer inquiries per day, averaging 1 every 3.5 minutes – all while continuing to perform other leadership roles• Order management

• Identified themes and patterns across social networks in order to determine future marketing campaign potential• Analyzed social platforms to increase response rates and build company image• Researched and recommended talent for websites and articles