Essential duties and responsibilities:• Supervises and develops Centric sales representatives within branch, which includes setting sales goals, reviewing sales performance and training through CRM• Leads business development growth and captures relationships with key customers, consultants and architects in the Phoenix market• Supports a culture of safety throughout the branch and stresses the importance of safety to all employees• Develops a consistent and superior brand identity used by sales employees when making presentations and proposals, and preparing bids. Identifies areas of sales-skill opportunities and initiates applicable training/coaching• Strategically reviews financial reports to monitor sales performance within the branch to ensure monthly goals are met or exceeded and cancellations are controlled. Works with General Manager to review and develop sales budgets• Reviews and participates in bids of large or complex modernization and construction jobs to ensure profitability. • Supports and instills the concept of continuous improvement of service revenue growth. Includes working with corporate to ensure a level of customer service that is differentiated from the competition; and developing a unified approach to serving external and internal customers• Maintains a strong working knowledge of the overall market area, including sales backlog, service and repair volume, market penetration, volume of outstanding bids, available new business, special projects, and staffing requirements and availability• Maintains strong familiarity of vendor products by attending company training classes, and reviewing all options, updates, and supplier goods. Includes maintaining a strong understanding of Otis, Kone, Schindler, and thyssenkrupp Elevator products in the market• Supports a culture of customer satisfaction that promotes customer retention. Works with all departments to ensure proactive customer assistance

• Responsible for meeting monthly sales quotas by proactively seeking contracts, preparing job proposals with cost estimates, managing accounts and developing and maintaining strong relationships with new and existing customers• Prepare and deliver presentations for prospective customers• Negotiate prices and other job proposal terms• Prepare booking packages• Contact existing or prospective customers to maintain and increase customer base• Visit job sites to check the status of current job or to determine scope of prospective job• Review and complete appropriate paperwork after job has been completed• Investigate complaints from customers• When necessary, contact customers for collection purposes and identify alternative options for payment • Attend out of town sales meetings and/or regional trainings• Complete daily, weekly, monthly, and yearly reports• Performs other duties as assigned

Essential duties and responsibilities:• Supervises and develops Centric sales representatives within branch, which includes setting sales goals, reviewing sales performance and training through CRM• Leads business development growth and captures relationships with key customers, consultants and architects in the Phoenix market• Supports a culture of safety throughout the branch and stresses the importance of safety to all employees• Develops a consistent and superior brand identity used by sales employees when making presentations and proposals, and preparing bids. Identifies areas of sales-skill opportunities and initiates applicable training/coaching• Strategically reviews financial reports to monitor sales performance within the branch to ensure monthly goals are met or exceeded and cancellations are controlled. Works with General Manager to review and develop sales budgets• Reviews and participates in bids of large or complex modernization and construction jobs to ensure profitability. • Supports and instills the concept of continuous improvement of service revenue growth. Includes working with corporate to ensure a level of customer service that is differentiated from the competition; and developing a unified approach to serving external and internal customers• Maintains a strong working knowledge of the overall market area, including sales backlog, service and repair volume, market penetration, volume of outstanding bids, available new business, special projects, and staffing requirements and availability• Maintains strong familiarity of vendor products by attending company training classes, and reviewing all options, updates, and supplier goods. Includes maintaining a strong understanding of Otis, Kone, Schindler, and thyssenkrupp Elevator products in the market• Supports a culture of customer satisfaction that promotes customer retention. Works with all departments to ensure proactive customer assistance

Established contact with prospects and qualify potential buyers of service and repair contracts by scheduling sales calls, following up on leads and utilizing outlined marketing strategies.Determined customer needs and develop a sales strategy to gain customer understanding of company service and repair offerings.Closed sufficient sales to exceed sales plan objectives.Developed positive ongoing relationships with customers and general contractors.Built new business associations / relationships to grow the TKE elevator business.Conducted presentations to large property management companies, professional business organizations, specific market segments (hospitals, hotels, residential).Generated leads for service and repair or equipment upgrades/modernization.

Established process improvements for maintaining inventory and stock levels and replenishing merchandise of floor stock.Expanded customer base and increased overall satisfaction by answering customer questions and swiftly resolving grievances.

As a technician I performed scheduled and unscheduled maintenance on five Airborne Mine Countermeasures Weapon Systems and 400 Mission Interface Removables. My last two years in service upon earning CDI (Collateral Duty Inspector) qualification was spent inspecting and making sure maintenance was done correctly by the book as a Production Supervisor.